I am trying to setup the meta quest app on a new computer and when I login it looks like a different account than on my quest 2. My mobile phone is linked to the correct account and shows my purchases and the user id I created when I had my quest 2 , but when I use the same email to try and log in on my new pc I see different user id and no purchases , almost like I just created a new account using the same email address.
Any suggestions , the only way I see my original account is on the quest 2 and the mobile phone app, it just shows the new profile on facebook account manager now
Hello there @meherenow.2023, we noticed you are needing help logging into your account. It looks like you made a duplicate account on accident, but no worries, we understand that this was a simple mistake. We would love to assist you on this matter, and get you back into your correct account to play all of your wonderful VR games!
So that we can ask for information to locate and verify your account securely, can you please PM us?
To do so, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
We hope to hear from you soon!
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Howdy, @toxicated101! It's good to hear that everything's sorted out, and we're glad you're enjoying your VR experience again. Feel free to reach out if you have any more questions or concerns!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
