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Trying to recover an account I don't remember the e-mail for.

deadpan.humerus
Honored Guest

 

I have been attempting to recover an account that I do not remember the e-mail for.
 
It's been over a week of back and forths where I keep getting answers like.
"Can your provide us with the e-mail account you used?"
 
Stated several times in the e-mail exchange that I can't.
 
"Go to the account center"
After stating many times "I can't it's either blank on the app, or just spins in the quest"
 
"Have a friend look at your profile"
that's a laugh.
 
"Please provide us with card info/purchases"
What 3 more times?
 
I have offered to send in Bank statments, purchase confirmation e-mails.
 
But nothing, no help, just keep getting looped back into the same old dance,
from  Alice, Jessa, Hari, Rose, Aaron, Surprise, and Gio.

Mmm can't wait for the 10th or 15th "We understand how frustrating" response.
 
2 REPLIES 2

deadpan.humerus
Honored Guest

After sending a DM to the support team I have gotten these responses:
"You certainly did send us a lot of other ways to ID the account. Please be patient while we look into this" - ok fine I'll wait
Then a day or two later "Hi, do you still need help with this ticket?" -   To which I replied "Yes"

Then  I get the response, "Hi we can't do anything with out your original e-mail, try searching your e-mails for 'Meta'" - Oh my that's a brilliant idea why didn't I think of logging into an e-mail account I don't remember and look for the word Meta.. Amazing!
Then within 16 hours of the last response I get "Hi do you still need help with this?"
Just amazing.

And now I'm being told they can't find the account without an e-mail.. even though I was previously told they found one with the Quest headset SN.

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