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Twd saints and sinners wont start

thedapperzaper
Honored Guest

I got saints and sinners when it first came out, and it has worked fine until now. When I try to launch it, it shows a black screen with the saints and sinners logo with 3 dots underneath it. It stays like this for a few seconds, then I am returned to the oculus home. Does anyone know a fix for this? (I am on quest 2 and this does not happen with ant other apps)

12 REPLIES 12

WootM4ge
Meta Quest Support
Meta Quest Support

I'd recommend un-installing and re-installing the app to see if any change was made. If you're still experiencing the issue, please let me know and I can look into other potential solution! 

"They say that the best blaze burns the brightest when circumstances are at their worst."

i did that but it did not work what do i do

Hey there, gamingraptor420! We want to get you into that game as soon as possible; it's on a whole new level, and we can't have you missing out on any of the action.

  • Restart the Headset
  • Log out and back into the phone app
  • Factory Reset  for the last option

If this issue is still a problem and not fixed, here is a link to make a support ticket so our team can look further into it for you.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey there gamingraptor420! We're just checking in on you to make sure you were able to get The Walking Dead: Saints & Sinners to work. We're eager to get you into the action, so please don't hesitate to contact us.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

TobyLovesBees
Honored Guest

I found this out.. don’t know if you are still having this issue but it has to do with a failed update of a game because of storage or something

When i press start new game on saints and sinners when the man finishes talking i get sent back to the oculus home page what do i do?

Hey there, @FoxGaming2023! We hate to hear that you've been having trouble with the Walking Dead game taking you back to the home page after starting up. We know how important it is to get right into your game when you use your headset. So let's see what we can do to help get into the game so you can take out those walkers!

  • Could you please let us know if other games are showing a similar issue?
  • Have you tried uninstalling and reinstalling the game?
  • Have you tried performing a restart on your headset? This is different from a reset, and we would be happy to provide you with this link on how to do this.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey there, @FoxGaming2023! We just wanted to see if you still needed help with being able to play The Walking Dead: Saints and Sinners. If you do, and this is the only game causing issues, we recommend reaching out to the game developer for assistance. Once you reach out to them, they will have the tools needed to look into this issue further. We hope this information helps!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Flysuperman98
Honored Guest

I domt know if this issue has been resolved. My walking dead game just sits on the loading screen and does not do anything else. This is the only game that does it and I've tried anything. I wasted money on this game that doesn't even work anymore. I've contact the developers of the game and they are giving me the run around. Any help on getting this game to work or getting a refund would be great! I bought this game back in January as well.