Two Identical profiles showing in Meta App

[JD_Junior]

So I have one main user (me) and one second user (my wife) on my Quest 3 headset.

I don't understand why when I look at 'manage profiles' and 'devices' on the Meta app, my profile is shown twice. Is this expected behaviour or is something wrong with my setup.

I created a developer account, although the 'developer' setting doesn't appear in 'headset settings' as it used to when I first set it up. Could that be connected to this problem in some way?

NB: when I go on the headset there is only one main user profile (Jim) and one other (Carol).

[oculusness]

@JD_Junior  it's not your setup that's at fault. It's a recent update that's messed with headsets with more than one account on it. 

[Choleni]

I'm not sure @oculusness 
Even though the secondary account on my headset is buggy...... in the mobile app the accounts are shown correctly..... at least for me🤔

[JD_Junior]

So @oculusness could that be the dreaded V74? I'm waiting eagerly for V76 but I must still be in the update queue as there's no sign of it yet.

Maybe when I get V76 it'll correct itself??

@Choleni  do you know which version of the OS your quest is on? Have you maybe got the update?

[oculusness]

@JD_Junior  you could try the Quest update tool to see if that puts V76 on the headset. Or try a factory reset to see if that cures the issue. 

Meta Quest software update | Meta Store

[Choleni]

I'm still on V74 too.

[Choleni]

When you look in the headset on profiles..... is your account also shown as a secondary account?

If so, just delete it from additional accounts.

[JD_Junior]

No, as I said in my OP the headset shows the accounts correctely: 'Jim (device owner)' and 'Carol'

[JD_Junior]

Thanks for the suggestions. As it doesn't seem to be causing a major problem I'm not going to try anything too drastic. I'll just wait for the update to get to me.

I really just wanted some reassurance something wasn't wrong with my setup.

[Choleni]

Have you tried uninstalling and reinstalling the mobile app? Does it makes any changes?