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Two issues with Meta Quest Pro

bezuNYC
Level 2

I set my new headset up today and had the following very disturbing issues:

1. As I adjusted the headset while playing all visual content would disappear for about 30 seconds.

2. My left controller started buzzing and would not stop for about 5-10 minutes. No idea why… no warning message or anything else.

please advise!

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hey @bezuNYC! It appears that you are having some issues with your Meta Quest Pro headset and left controller and we definitely understand how troublesome that can be. We'd love to help you get this issue resolved promptly!

If you haven't already, can you please try to reboot your headset. With your headset on, hold the power button down until you're prompted with a shut-down screen. Select Restart to reboot your Meta Quest Pro. Also, let's try to unpair and re-pair your controllers to see if it helps resolve the issue. You can click here and go to Setup and Pairing for further instructions on how to unpair and re-pair.

Please let us know if these troubleshooting steps work for you. We'll be standing by just in case further assistance is needed!