01-10-202411:14 AM - last edited on 01-10-202411:16 AM by Lowkey.Just.a.Bot
Hi !
Just bought the Nacon cable for my Quest 3. It is a hi-speed USB 3 cable for the Quest series, as the official one. But whatever the USB port I use, the Quest app says I am with a USB 2 connection. 357 Mb/s instead of 5Gb... I unplug from the headset, reset the PC and the Quest but nothing work.
Thanks for your feedback. I think I have the answer. Naco cable is USB-C to USB-C and should work that way. I have no USB-C port so I used the USB-A adapter included. BUT !!! But this adapter is USB 2 only... Well, it is totally Nacon fault providing unadapted stuff. I do not recommand this cable for USB-A users...
Hey, takarde.2023, and thank you for your patience! We appreciate you trying some steps on your own; it lets us know you're ahead of the game. We understand you purchased a Nacon cable for your device, but it's not recognizing it. We know how this can affect your gameplay time in the VR world, so we'd love to help assist you with it. Could you please answer the following?
Have you checked to see if your PC is compatible here?
Does the headset work when it is not connected to a PC?
Have you tried another cable?
Is an adapter or cable extender being used?
How many other USB devices does the customer have connected to their PC?
We look forward to your response!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Thanks for your feedback. I think I have the answer. Naco cable is USB-C to USB-C and should work that way. I have no USB-C port so I used the USB-A adapter included. BUT !!! But this adapter is USB 2 only... Well, it is totally Nacon fault providing unadapted stuff. I do not recommand this cable for USB-A users...
Thank you for sharing your insight on that! We're glad to see that you resolved your issue. We hope this information helps others who may run into the same issue!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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