USB-C Headphones Not Working

[GoatofGoats14]

So I use to be able to use my Steelseries Arctis 1 Wireless Headphones for my Quest 2 but recently they stopped working. The headphones work on my computer so it's not them. My wireless receiver is however USB-C. When I go to look at the device it's read as a charging device with no data transfer and it won't let me change it. Any and all help would be appreciated. Thank you very much and have a great day.

[MetaQuestSupport]

Hello! If you haven't already, please open a support ticket with us here and we will be happy to assist you with this issue. Thanks!

[Very_Berry]

Did you find a solution? I have similar headphones (Razer Barracuda X) with a USB receiver and they recently stopped working with my quest 2. Thanks!

[MetaQuestSupport]

Hi there @Very_Berry, we see you are needing help with your headphones. We know how inconvenient it is being unable to use your headphones with the Quest 2, and we understand the importance of being able to use the headset as intended with your headphones. We want to do all that we can to help you out on this matter!

Here is a list of tested USB-C headphones that we know works with the Quest 2:

• Pixel USB-C Earbuds
• Samsung Type-C Headphones
• OnePlus Type-C Bullets Earphones

We do want to let you know that other USB-C headphones and adapters may work with your Meta Quest 2, but we can't guarantee functionality for headphones or adapters that aren't in the list above. USB-C headphones also won't work if the Elite Strap with Battery is plugged in.

We can still try to troubleshoot this for you though. Let's see if a hard reboot helps:

1. Turn off your headset completely.
2. Hold the power and volume (-) button on your headset down simultaneously until the boot screen loads on your headset.
3. Use the volume buttons on your headset to highlight Boot Device and press the power button.
4. Use the volume buttons on your headset to highlight Yes and press the power button.

We hope this helps!

[MetaQuestSupport]

Hiya hiya! We're just moseying on over to see if you are still in need of assistance. If so, please don't hesitate to let us know. Thank you!

[Very_Berry]

Hi there, thank you for reaching out. The hard reboot didn't solve my issue unfortunately. I understand that not all USB-C headphones are supported, but it is really unfortunate that some work and some don't, especially since my headphones did work until recently, and there's no reason why they shouldn't work on an AOSP-based device.

[MetaQuestSupport]

Well seeing as they use to work, but no longer do, let's go into an advanced troubleshooting step.

Since the hard reboot doesn't work, we recommend for you to perform a factory reset.

First, let's setup your Cloud Backup to save all of your app data and game progresses:

1. Put on your headset, then hover over the clock on the left side of the universal menu. When Quick Settings appears, select it to open the Quick Settings panel.
2. Select Settings (gear icon).
3. Select System, then select Backup.
4. Select the toggle next to Cloud Backup to turn Cloud Backup on.

Then to factory reset, please following these steps in order:

1. Turn off your headset completely.
2. Hold the power and volume (-) button on your headset down simultaneously until the boot screen loads on your headset.
3. Use the volume buttons on your headset to highlight Factory Reset and press the power button.
4. Use the volume buttons on your headset to highlight Yes and press the power button.

You can also look through our articles to see if anything there can help you: https://www.meta.com/help/search/?query=audio%20issues&referrer_id=480034467242055

Please let us know how this goes!

[Very_Berry]

Hi,

Thanks again for taking the time to assist me with this. Unfortunately the factory reset didn't help, and I didn't find any articles related to my issue. Is there anything else I can try?

[MetaQuestSupport]

No problem, we're here to help customers all that we can.

Unfortunately, we have exhausted all of our troubleshooting steps for this matter. The only thing left we can offer you is to submit this as a bug report.

To do so, please attempt the following:

1. Press on your right Touch controller to pull up your universal menu.
2. Hover over the clock on the left side of the universal menu. When Quick Settings appears, select it to open the Quick Settings panel.
3. Select Report problem.
4. Follow the instructions to submit your bug report.

To report a bug from the Meta Quest mobile app:

1. Shake your phone until the Report a problem screen appears.
2. Tap Something Isn't Working.
3. Follow the instructions to submit your bug report.

If you have anymore questions, please don't hesitate to let us know!