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USB Link Cable not connecting to PC

Macproracer
Expert Protege

Help Please - Yesterday my Quest 2 on boot up suddenly stopped connecting to my PC. Has been working great for the last 12 months without a problem

MetaQuest Link cable (the posh one) and Quest 2 are working as expected when I swap them over to another Windows 10 machine (with lesser spec) - So I assume it's not the link cable or the Quest that the problem?

PC has a Nvidia RX 3070 Ti and Intel Z690 chipset with iCore 12700 processor and 2xUSB 3.2 ports - So no problems with spec. (PC used mostly for online gaming). With Windows 10 OS.

Have tried reloading Oculus Link APP software (press repair) and reloaded Oculus link driver as advised my Meta Didn't work! Oculus PC App is v 56.0.0.193.155

Interestingly device manager tells me 'Oculus XRSP Interface' is connected (and working correctly) plus I'm able to continue charging the quest from all the USB ports. So problem is ........ I don't know - Help Please as I'm considering doing a fresh instal on Windows 10 to see what happens next - but it's a lots of work and may not solve this problem - anybody else got some suggestions please. I have attached the Log files if anyone can understand them

Thanks

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

SORTED - TURNS OUT IT WAS A (VERY) DODEGY UPDATE FROM META

https://communityforums.atmeta.com/t5/Get-Help/Oculus-Link-Issue/td-p/1081553/page/2

Automatic download of V56 yesterday screwed my USB Quest Link - followed the advice from this link above and He - HO after nearly 7 hours of head scratching a 5 mins repair - just as well I didn't reformat my drive - Why are we beta-testing Quest software!!!!

View solution in original post

7 REPLIES 7

Macproracer
Expert Protege

This is what's on the screen

This is the screenThis is the screen

 

SORTED - TURNS OUT IT WAS A (VERY) DODEGY UPDATE FROM META

https://communityforums.atmeta.com/t5/Get-Help/Oculus-Link-Issue/td-p/1081553/page/2

Automatic download of V56 yesterday screwed my USB Quest Link - followed the advice from this link above and He - HO after nearly 7 hours of head scratching a 5 mins repair - just as well I didn't reformat my drive - Why are we beta-testing Quest software!!!!

Commo81
Explorer

I'm having same issue only support had me reset my quest 2 to factory, now my phone cannot see my quest 2 in bluetooth and i cannot get past the setup screen until I connect the quest to the phone. 😕 who invented this software? Putin?

Hey there @Commo81! Our specialists are still working to find a resolution for users who are still experiencing issues with linking their devices to our PC Software. However, we appreciate you reaching out to us regarding your issue with not being able to pair your phone to your Quest 2. Nobody wants to be kept from all their favorite games, which is why we're glad you reached out when you did! Let’s get this taken care of.

 

To get you connected once more to your headset, we'll want to complete the following steps:

1. Ensure the phone's Bluetooth is turned on and the headset is turned on.
2. Clear the Bluetooth cache on the phone. 
3. Power cycle the phone and the headset.
   • Power off and then back on again. If unable to power off the headset normally, hold down the power button for 30 seconds.
4. Uninstall and reinstall the Oculus application on the phone.
5. Ensure the phone and headset are connected to the same wireless network.
   • If using a dual-band router, also make sure they are connected to the same band (2.4 GHz or 5.0 GHz) as well.
6. Try using a different phone.
7. Factory reset the headset

 

Let us know if you have any further questions. We are always happy to help!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey there! We're just checking in to see if you're still needing further assistance regarding your issue with your Quest 2 not connecting to your PC. If so, please let us know. We'd be happy to continue working with you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

apetro23
Explorer

I have this same issue - no USB Quest Link connection with PC- but my version is V57 (on a Quest 2)

apetro23
Explorer

Solution found - my problem was due to the incompatibility with my graphic card.  
Maybe I could have found that earlier if the App would have written something about that instead of leaving the connection stalled without any error message ...

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