cancel
Showing results for 
Search instead for 
Did you mean: 

USB external microphone messenger / game bug

Gairickson
Protege

Issue:
Game breaks external usb microphones powered by wireless dongles. Does NOT break user's ability to hear with or without external microphone enabled. |

Expected cause:
Games with internal voicechat lobbies break external USB dongle-based wireless mics.

Hardware Environment:

Headset - Meta Quest 3 headset,
External third party devices - Vega T1 Wireless Gaming Earbuds, Vega T1 Wireless dongle. (dongle provides faster/lower latency connection to earbuds. Device does not count as "bluetooth earbuds" as a result in the bluetooth system menu.)

Software Environment:
Messenger app, group call or call to single person.
Dungeons of Eternity app.

Steps to reproduce:
1.) Enable experimental external bluetooth mic.
2.) Connect vega dongle to USB-C port
3.) Take earbuds out of charging case, they pair with the dongle immediately.
4.) Reboot meta quest 3.
5.) Can hear meta quest sounds just fine via earbuds. Can converse using external mic just fine when using the messenger app.
6.) Launch dungeons of eternity. (Messenger app voice still working as of this point.)
7.) Invite someone to your game, or join someone else's game. (Messenger app and in-game voice both fail to use the external mic. Nobody can hear you now. Not in game, not in your messenger app call. Leaving the call and starting a new one doesn't fix it. Trying to talk in game only doesn't fix it.)

Bonus note: The normal internal mic works in messenger app and dungeons of eternity work as expected and keep full functionality.  This indicates to me that the apps aren't able to share use of the dongle-based USB-C mics the same way they can the internal normal microphone.

1 ACCEPTED SOLUTION

Accepted Solutions

TheeScientist
Meta Quest Support
Meta Quest Support

Hey, @Gairickson! 🙂 I hope all is well. Diving deeper into this issue, I got an update from the Internal team, and they recommended submitting a bug report as the next best step. This way, the engineers can review the issue. If you're having issues submitting the bug report, you can submit one by using your headset and/or the Meta Quest mobile app. If you need any clarification, please feel free to let me know.

Don't worry be happy.

View solution in original post

2 REPLIES 2

TheeScientist
Meta Quest Support
Meta Quest Support

THIS IS NOT A SOLUTION; MARKING FOR VISIBILITY 

 

Hello, @Gairickson! Thanks for taking the time to flag this on the forums. I've made the internal team aware of this issue. In the meantime, It would be greatly appreciated if you could please provide the following:

  • What's the full version number of your headset? (65.0.0.####### or likewise)
    • Quick Settings > System > Software Update
  • What's the full version number of your mobile app
  • Are you enrolled in Quest PTC?

This will also them to take a closer look into this for you. Also, I'll do my best to keep you updated as soon as I find out anymore details!

Don't worry be happy.

TheeScientist
Meta Quest Support
Meta Quest Support

Hey, @Gairickson! 🙂 I hope all is well. Diving deeper into this issue, I got an update from the Internal team, and they recommended submitting a bug report as the next best step. This way, the engineers can review the issue. If you're having issues submitting the bug report, you can submit one by using your headset and/or the Meta Quest mobile app. If you need any clarification, please feel free to let me know.

Don't worry be happy.
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?