Hello! For some reason, I can’t reach Meta Ads Support like before, so I’m posting my concern here instead. When I try to add a payment method to my new ad account, I keep getting this error:
"Something went wrong. We couldn't complete your request. Please try again later."
I’ve tried switching devices, clearing cache, and changing my IP address, but the issue persists. The payment method is currently linked to around 13 ad accounts—could that be causing the error? If not, I’d appreciate any guidance on how to resolve this. Thank you!
We understand how annoying it must be if you keep running into this type of error when trying to add a payment method, and we would be more than happy to see how we can help fix it.
In this case we do have to inform you that this falls out of our Meta Quest scope as you have mentioned Meta adds and this would be more suited for our business support. What we can suggest is that you check the following Help Center link for further assistance with your query.
If you have any other questions regarding Meta Accounts or the Meta Quest, please do not hesitate to contact us!
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