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Unable to Install games - Oculus 2

damien.67234
Honored Guest

I was gifted an Oculus 2 for Christmas and I am ready to return it. I have not been able to successfully install a game other than the beat saber demo. I am trying to install the demo for either the climb or the climb 2. It will begin the download (VERY slowly) and then nothing happens. I thought maybe something was wrong with the demo's themselves so I purchased the full game of the climb 2. Started the install last night and half way is as far as it got before asking to reinstall. Started it again and it started FROM THE BEGINNING!!! 

Troubleshooting that has been done: restarted the headset, rebooted the headset, reconnected the wi-fi, rebooted the wi-fi, rebooted the router, increased the internet speed to more than what is required for the system, stopped the install, restarted the install, purchased the full game.....I am at a loss and 110% unsatisfied with this product and the inability to speak with a person to help resolve the issue! 

4 REPLIES 4

MR.dark2022
Explorer

I have this same issue on my quest 3 don't worry tho because meta quest said there working on a fix.

MR.dark2022
Explorer

It's happening on the quest 2 and 3

MetaQuestSupport
Community Manager
Community Manager

Hey there! We appreciate you bringing this issue to our attention. We definitely don't want our fellow gamers missing out on any opportunities to explore with us. At this time, it appears that our specialists are already working on a resolution for this issue. We strongly advise keeping an eye on our blogs to get any further updates regarding this. Of course, if you have any further questions; feel free to reach back out. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hi again, we're just checking in to see if you are still having this issue. If so, please submit to us a bug report so that we can have useful feedback on this matter. Thank you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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