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Unable to Make purchases with Existing or New Payment Methid

The_Coffee_Man
Honored Guest

Hello, as the Subject Line says, I am unable to make purchases from the Meta Store using an existing or new payment method. The existing method has worked fine previously and nothing has changed with that credit card. 

I receive an email message stating that the function is not available to me at this time. I’ve sent a message to Meta tech-support, but I have not heard anything back.

Has anyone experienced something similar, and if so, how was the issue resolved?

Thank you.

1 REPLY 1

mychat.aa
Expert Protege

I have been troubled by this issue for a month, and Meta has not resolved it. Many of my friends have also encountered this problem.

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