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Unable to Pair Account to the Mobile App

doughnutboy380
Honored Guest

hey so i was wondering if you can help me fix my meta quest 2 because when i try to connect it to my phone it just keeps reconnecting and never actually connects so i was wondering if you could help me

 

3 REPLIES 3

doughnutboy380
Honored Guest

i even tried using the same accounts same wi-fi but still nothing and i cant factory reset it or my dad will get mad

and im not a little kid im 14 so i would like some help with this

MetaQuestSupport
Community Manager
Community Manager

Hey there, @doughnutboy380! Being able to pair your headset to the mobile app is an important stepping stone when going into VR, and we'd be more than happy to help you with this issue.

  • We recommend making sure that both your headset and phone are on the same Wi-Fi connection or moving them both to a different one if it's available.
  • Could you please let us know if the headset was previously linked to another account on the mobile app?
  • Can you also please provide us with a picture or screenshot of the error message you see when trying to pair your headset to the app?

Please provide this information whenever you can!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey there, @doughnutboy380! We just wanted to check in and see if you still needed assistance with pairing your device with your phone. Please let us know, and we'll be happy to help!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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