Unable to access Meta Quest gallery

[harasilo]

Hello.

My Quest 3 version is 68, but when I access the address meta.com/gallery/quest with cloud sync turned on from the file app and logged into my meta account in the browser, I get the following message.

>This page isn't available
>The link may be broken, or the page may have been removed. Check to see if the link you're trying to open is correct.

Please let me know if you know of any solutions.

Thanks for reading this far.

[MetaQuestSupport · Accepted solution]

Hey @harasilo,

Thank you for letting us know that you are facing an issue after the update. We suggest you to follow the below steps:

• Open the Meta Horizon mobile app on your phone.
• Tap your avatar picture at the bottom, then tap  in the top right.
• Scroll down to Support, then tap Report an issue.
• Tap Report a problem, then type an explanation where prompted.
• Tap Send in the top right.
   

If you need any more assistance please let us know!

[harasilo]

Thank you.
I have Report a problem from the app.
Will Meta support reply to this report from the app?

[MetaQuestSupport]

Wonderful, @harasilo. We're very glad to hear you were able to get this problem reported! You should not get a direct reply to your report, as this feature is meant for calling attention to a software problem for our engineers to review and investigate further from their side. For more information on reporting a problem, please check out this article. Thank you for your patience during this investigation process!