07-03-202402:14 PM - last edited on 07-20-202409:55 AM by TheLegend27
We have 2 Oculus headsets. I recently set one of the account to a child account for my son. I was promptly locked out with the website asking me to upload an ID. The problem is that the link for uploading an ID has been broken for months.
I have put in numerous tickets. I get a response or two saying someone will be in touch but then the support either stops responding or closes the ticket as "solved". This has been going on for at least 3 months.
What I need is a person to work with me to allow me to upload the required information via email so that they can unlock the account. I am ready to just sell the equipment at this point. This is the worst service I have ever experience and from a company with limitless resources. I had a similar issue with my son's Roblox account and they provided live chat and had the issues solved within 20 minutes. WTF is the problem at Meta?
Hey there @cdulany! Thank you so much for reaching out to us. We would like to look further into this for you and provide a resolution as quickly as possible! Due to the nature of this request we will have to move this to a private conversation. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We're looking forward to hearing from you!
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Hey @cdulany! We have received your PM, and we'll be responding to you very soon, so please be on the lookout for that. We hope you have a great rest of the day!
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After several messages back and forth I was again told someone would be in touch within 48 hours. That was two weeks ago. This same circle of events has happened over and over for months. It's simply beyond understanding how a company like Meta can find a way to top of list of worst customer service ever.
"Re: Unable to access child Oculus account - going on 3 months with horrible support who just vanish
We do understand. The best peice of advice we can give is to veiw the linkherefor more ID verification tips. Otherwise, they'll be your best point of contact."
Maybe you can help me understand why a company the size of Meta cannot support its customers? "Point of contact" suggests someone will actually respond. It's been 3+ months. Worst service in the industry by far. If your web link wasn't broken (for months) I could have managed this myself. It's clear Meta doesn't want to help which is mind blowing since we are unable to spend money on your company without access. Interesting business model.
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