Have a nice day!! You can't be serious. This is absolutely ridiculous, absurd and the most unprofessional "customer service". I completely understand the importance of maintaining account security. What I don't understand is that my email obviously works as you are communicating with me via email. HOW and WHAT do I need to do to verify my identity? I fear there is some confusion with my son's account and mine. You indicate " We do hope that you'll be able to review any details that might help us in verifying the account"
I have the credit card I have used; I have bank records from the games purchased.
I have spent over $800 on both our VR headsets in addition to hundreds of dollars on the games and apps including the SUPERNATURAL, which is the one I am attempting to get logged back into on my device. You state you cannot verify my identity, yet you have no problems charging my credit card for the SUPERNATURAL subscription that I cannot use! I do not wish to be that "Karen" that goes through social media and contacts my local news station Nine on your side. I have an expensive VR headset just sitting here with no option to access? I just want to get on my device and work out and play the games we spent so much money on. Surely, there's a way to help get back on my Meta account to be in the VR world once again.
This is what I see when I attempt to log into my device.
There is an option to switch users they are - Tyler Chamblee (device owner) who is my minor son, Ragina Filange, added on Feb 20,2022 and Dina Skyler says currently logged in.
,
MY headset serial # *********
MY son Tyler headset serial number # **********************
When I log in it says"Tyler ***** you've been logged out @OGPRAGE2. Something went wrong, log back in to continue using your headset. It then gives prompts to go tometa.com/device and enter a code. Did that and it gives the error message shown on the screenshot below.
What I don't understand is why my son's name is on both our headsets?
ON THIS HEADSET in the upper left hand corner it says@OGPRAGE2
Firstly, thank you for bringing this to our attention and for providing us with as much detail about the issue you are facing. It sounds like you may be stuck in an account loop when trying to verify your identity.
To avoid any further delays for you and your son and to minimize the risk of running into any further account complications, would you mind reaching out to us privately with the ticket number of your ongoing case on our email channel?
By doing so, we will be able to check the progress of your case, provide you with any updates we have from the email team and discuss personal account information securely. Rest assured that as per Meta policy, your personal account information is only requested by us as a team to locate your account on our system so that we can figure out what stage you may be stuck at and to help you get past it. To private message us, please select our name to get to our profile page, or click here. Next, click "Send a Message".
We appreciate that this issue may have been ongoing for some time now, so we will do our best to get both headsets and their accounts in order again as soon as we possibly can. We'll keep an eye on your message coming through!
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We were just checking in with you to see if you still needed any assistance?
If so, please get in touch via DM's.
We will be happy to help you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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