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Unable to access son's account - Technical issue with ID verification

DBradders
Honored Guest

Hi

My son has had an account a year or so, spent £200 on apps, then a few months ago he could not get into his account. Asking for id and then when u click the link to upload it it says technical issue! There seems no way to get into it now. He is 12, please help

db

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hi there, thanks for notifying us about this. To look into this further for you, we may need a small amount of information. To send us a DM, please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

 

From there, we can look into this further. Thank you! 

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