Showing results for 
Search instead for 
Did you mean: 

Unable to add Payment Method(OQ2)

Level 3
  • Recently made a successful online purchase from a US merchant? Yes.
  • Check to see if the financial institution placed any restrictions? Yes.
  • Try another network connection type: I did. Didn't work.
  • Try another network location: I did. Didn't work.
  • Try different combinations of the area/zip code: I did. Didn't work.
  • Restart the device: I did. Didn't work.
  • Try another device: I did. Didn't work.
  • Try another payment method: I did. Three separate cards.

Trying to add a payment method so I can buy Bonelab, and it keeps on saying "Sorry, we couldn't add your payment method."


Level 2

Hi friend, same for me!!!

Level 2

I'm having the same exact issue. I can't figure out who to talk to about it 

Hey guys! Seems like you all might fit the payment requirements we have. 


Since everything seems to be in order please don't hesitate to create a support ticket here where our team can take a closer look at this!