Unable to add Payment Method

[husmen73]

I can t add any credit card to my account. I tried 6 different credit card master, visa, American Express and debit. No luck. I couldn’t buy any thing for 1 year. Is this Facebook Oculus!!! Why you bought oculus!!! To make more harder to serve oculus services!!! That is enough for me. Just solve my problem. You have big problems but no one can see these and no one try to solve it on your team!!!!

different computers, different networks, different credit card types AND NO LUCK TO ADD NEW PAYMENT METHOD.

Some of screenshots:

oculus.com ErrorOculus App Error

[Kimann1957]

Doesn’t work still can’t purchase 

[Kimann1957]

this did not work

[swick648]

Try changing your email, worked for me

[Joleen1960]

Im having the same problem and its driving me crazy.   I want to subscribe to super natural and it will not take any payments.

[MetaQuestSupport]

Hey there, Joleen, We're sorry to hear that you're having payment issues, and believe us, this is not the ideal gaming experience that we would want for our customers. At this time, this is a known issue that our specialist team is aware of and is working night and day to resolve. Please keep an eye out on our community forums, where we always provide updates.

[cihannuma41]

My problem has been solved with the help of support team. If you tried several cards that you are they are working, then the best way is comminicate the issue with support team. Thanks for their help.

[pidgeisace]

I’ve done this multiple times, made several reports explaining the failures yet no response! 

[MetaQuestSupport]

Hey there! We see your PM and will continue through there with you!

[Joleen1960]

My oculus will not take any form of payment.  I did a 2 week trial for Super natural and then I tried to subscribe to continue with annual package.  It would not take any source of payments therefore it was suggested that try another email and now it is doing the exact same thing after the 2 week trial.  It will not take any source of payment.  I'm totally frustrated 

[MetaQuestSupport]

Hello there, @Joleen1960! We appreciate you letting us know about having trouble with your account payment. We know how important it is to be able to make purchases for your account and would be happy to look into this further with you! 

So we can look into your account further, could you please send us a private message? To send us a message, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.