Unable to add Payment Method

[husmen73]

I can t add any credit card to my account. I tried 6 different credit card master, visa, American Express and debit. No luck. I couldn’t buy any thing for 1 year. Is this Facebook Oculus!!! Why you bought oculus!!! To make more harder to serve oculus services!!! That is enough for me. Just solve my problem. You have big problems but no one can see these and no one try to solve it on your team!!!!

different computers, different networks, different credit card types AND NO LUCK TO ADD NEW PAYMENT METHOD.

Some of screenshots:

oculus.com ErrorOculus App Error

[Saskielol]

Quick question, why isn't there an option for bancontact or other types of cards? I tried with the credit card and debit card option but it says that I need a valid card number.

[Esi_2008]

Have you figured it out I’m just here with you and if you have lmk 

[Esi_2008]

Fr

[BamBam_1]

Could you also add onto your list something about 'Tried primary card on account' because what happened to me was I was trying to add a secondary card on a shared account. When I switched it to the primary card it added with no problem. 

[Slimdaddy06]

Let me buy a PC real quick

[Slimdaddy06]

A multi billion dollar company and can’t have a functioning app I’m trying to give you guys my money but you don’t seem to want it because your app doesn’t want me to add/remove payment methods 😫😫😫😡😡😡😡👶🥸🥸🥸🥸🥸🤓🤓🤓🤓

[MetaQuestSupport]

Hey there. We see you're having issues adding a payment method. Hearing things like this makes us unhappy. Let's dive in and try to fix this immediately!

To begin with, here are the payment requirements:

• The supported payment methods for the U.S.A are:
  •  
    • Visa
    • American Express (AMEX)
    • Mastercard
    • Paypal
• There is no list of working/non-working cards for other regions
• All regions must follow the below rules:
  •  
    • The card must be associated with a billing address
    • The card must be able to have funds added/reloaded to it. E-cards and virtual MasterCards should work, but most Gift cards do not have this option
    • There cannot be purchasing restrictions placed on the card
    • The network cannot have any purchase restrictions to prevent online payments
    • Postal codes that do not follow the correct format will result in “invalid postal code”
• Payment restrictions can be placed by: users, businesses, financial institutions or governments ; some examples of restrictions include currency, and transaction amounts

Once you've confirmed all these steps and you still can't add a card, let us know and we'll be happy to further assist you!

[MetaQuestSupport]

Hi! Just checking in to see if you still need assistance. Please let us know.

[FalconGabe27]

I'm so confused, i have the exact same problem and i've tried to fix this for 2 days now with two different cards and still had the same out come, where does it say send a message?

[robbins.monique]

I have tried all of these. I even go to my mobile app and it says that I need to update my app. I press ok and nothing happens. I look for an update and there is no update. No place I go and no card I use, I have even joined my account to my facebook account. Nothing works. My bank says they aren't blocking it. I have tried 6 credit cards and a debit card. On my computer and my mobile app which now won't take anything because I am using an outdated version of the mobile app that I can't update. WOW!