I have exactly the same issue. I can't add a card or PayPal. At first I could pay normally, until one day all payments just stopped working due the "unusual activity". Cant even use my 25$ credit they gave me. I've spent more time writing with support than using the headset. I finally gave up and sent it back yesterday. As for support, ss you can see, they either treat you like an idiot by sending you template answers, or they ask you a lot of verification questions, leaving you without any answers or actions... Than you write again, and they are asking you the same questions or give you some stupid advices. I think that we are talking with chatbots that are managed by human supervisors. I don't see any other explanation for all this. Well, good luck!
Hey, @Honzki. We're just checking in with you to see if you were able to add your payment method. If you still need assistance with this matter, please don't hesitate to let us know.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
02-29-202401:05 PM - last edited on 02-29-202401:16 PM by FunkyTanuki
Like, i got all king of error, even the most no sense ones like "We were unable to process your request." "Check your Internet connection or try again later."
WTF is this error ? I'm pretty sure is not a internet problem nor vps and other options i checked all... On phone app just says that could not add the card.
Hi, @waldirbv! We understand how important it is to be able to make purchases for some of your favorite game titles. We would like to help get this resolved for you. In order to do so, please send us a PM so we can further work on this issue by clicking here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. Hope to hear from you soon! Have an awesome day!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey there, @waldirbv! We just wanted to follow up with you on the issues you were having unable to add payment. Did you still need assistance with this matter? Talk to you soon! Have a great day!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
How in the world did you messed up this so badly. I have my card added here https://www.meta.com/payments/ ... but i can't use it in the Oculus store since it doesn't show up there. Instead it ask me to enter a new payment method and all my card show a error ... and yes i tried the mobile app, the web app, inside the headset ... everything.
Have you verified that the correct account has been used for both sections? At times, some users select the wrong login method and this error happens.
You could also try to sign-out of the mobile app, once you sign-in again, the account will sync up with any information that may have been delayed.
Please let me know if you need further help!
In the time of your life, live - so that in that wondrous time you shall not add to the misery and sorrow of the world, but shall smile to the infinite delight and mystery of it.
Hey, @3iggg! I wanted to hop in and see if what ThyRuinedKing said was able to help you. If you're still having trouble, I recommend sending a private message to @MetaQuestSupport. This way, this issue can be looked into further.
Peace is a lie, there is only passion. Through passion, I gain strength. I gain power. Through power, I gain victory. Through victory, my chains are broken. The force shall free me.
I purchased Meta Quest 3 and have the same problem as many many others. I tried to add my Master Card to Meta Quest Mobile app as payment method and it wasn't accepted. Then tried to add it via Meta account website and nothing. My name in Mobile app is the same as it is on my credit card. I can't use my headset fully and it is not by my mistake. What to do now?
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
