Hey there, @ORZ. We see that you are having an issue adding your card payment method. We know how much fun VR is and can understand the need to be able to play the games you want, when you want. We also noticed you sent us a PM, and we will be with you shortly. Enjoy your day!
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I have previously used this card successfully, but now it is not working. Could you please check my purchase history? I received a message indicating that the card was declined, even though there are sufficient funds in the account. I have tried removing and adding the card, but it is not allowing me to do so, despite the information being correct. I have also tried using the auth.meta trick from your previous reply, but there is no option to add a payment method, at least not on mobile or desktop mode.
Hey Hey @jyob! First off thank you for sharing your recent issues with adding new payment information on your Meta account. We're sorry this has been an ongoing issue for you and would love to get this resolved as swiftly as possible. With that being said, in order for us to do so please send us a PM so we can further work on this issue by clicking here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. Hope to hear from you soon! Have an awesome day!
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Hey again @jyob! We wanted to follow up with you to see if you still needed some help! If you do, please reach out to us in a private message following the steps we provided previously and we would love to help dive into this further.
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Hey there, @leon42! We want to make sure that you are able to set up and manage a supervised account, so let's work together to figure out what is happening! To ensure that your personal information is safe while we investigate this issue, please reach out to us through a private message.
Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
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Hey there, @b12ayl! I see that we have been communicating in private messages about this matter. Please keep an eye on your email, as we will send you an update there once we have one. In the meantime, if you have further concerns about this issue, please reach out via the private message thread we have, so we can directly assist you there. Thank you so much for your patience while we work together on this issue!
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Hello everybody. After some research I finally got to the root of this issue.
In order to be able to purchase games from Meta quest store it is just not enough to have your own Debit/Credit card. You also have to have:
1. Installed Meta Quest mobile app on your smartphone.
2. You must have an active E-PIN on your Debit/Credit card. So go to your bank and ask them they create an E-PIN to your card. Remember the E-PIN because you will need it. Once the bank creates the E-PIN you should be able to add your card as a payment method. In order to purchase games your bank will sent you an auto message on your smartphone containing confirmation code required to complete the purchase which number you must enter in the Meta Quest mobile app.
Hey there, @ORZ, thank you for suggesting this tip to our customers, we hope this can also help others with this issue. Please feel free to contact us for any questions or concerns, thank you, have a great one!
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