Unable to add Payment Method

[husmen73]

I can t add any credit card to my account. I tried 6 different credit card master, visa, American Express and debit. No luck. I couldn’t buy any thing for 1 year. Is this Facebook Oculus!!! Why you bought oculus!!! To make more harder to serve oculus services!!! That is enough for me. Just solve my problem. You have big problems but no one can see these and no one try to solve it on your team!!!!

different computers, different networks, different credit card types AND NO LUCK TO ADD NEW PAYMENT METHOD.

Some of screenshots:

oculus.com ErrorOculus App Error

[TheAntiSocializer]

Payment issues can definitely be a hassle to have, so I can understand the discouragement. If you can provide a ticket number, I'd be happy to talk to some people and see how it's moving along. 

[IllIusion]

Yea idk wtf was wrong with it and for whatever reason it worked the other day. Something probably either broke on my banks side or your side or whatever but it works now so it’s all good

[Devious_fr]

Me too, I **bleep**ing hate how they havent fixed this in 2 years and we have to struggle with not being able to give out **bleep** money to them because of a simple glitch, they could spend an hour to fix it then just have tons of users pay for virtual items and games

[lilmoe0511]

Fix these problems because it’s annoying 

[MetaQuestSupport]

Hey there, @lilmoe0511. We definitely understand how concerning and inconvenient issues like this can be, are you also experiencing issues adding your payment method? We'll be looking forward to hearing back from you so we can help out! 

[MetaQuestSupport]

Hey there, @lilmoe0511. We just wanted to check in since we haven't heard back from you yet. If you'd still like help with this just let us know, we'd be glad to help out!

[Wakenthedead]

We already tried that, please fix the issue with the store! YOUR SO MONEY HUNGRY BUT DONT WANNA TAKE MY MONEY

[MetaQuestSupport]

Hey again, @Wakenthedead! Thank you for reaching back out to us regarding this matter, we want to assure you we are going to do everything we can to get this resolved for you. Go ahead and shoot us a PM, this can be done by selecting our name to get to our profile page, or click here. You will then, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

[SilverOtsutsuki]

bro i'm just trying to update my expiry date and oculus is being absolutely useless about it

[MetaQuestSupport]

Hey @SilverOtsutsuki! We want to thank you for trying to update your card information on your own. We know how important it is to have your payment method updated so you can continue purchasing your favorite things. No worries, let's check the issue out together! Are you getting some type of error message when trying to update your card information? If so, could you please provide us with a screenshot of the message? Also, can you try the following:

• Try adding the payment method by logging into the Meta website.
• Try a different web browser (Google Chrome, Mozilla Firefox, or Microsoft Edge.)
• Try adding the payment method to your mobile app.
• Try connecting to a different network if possible.
• Reboot the headset and try adding the payment method on the device again. 
  We look forward to your response!