Unable to add Payment Method

[husmen73]

I can t add any credit card to my account. I tried 6 different credit card master, visa, American Express and debit. No luck. I couldn’t buy any thing for 1 year. Is this Facebook Oculus!!! Why you bought oculus!!! To make more harder to serve oculus services!!! That is enough for me. Just solve my problem. You have big problems but no one can see these and no one try to solve it on your team!!!!

different computers, different networks, different credit card types AND NO LUCK TO ADD NEW PAYMENT METHOD.

Some of screenshots:

oculus.com ErrorOculus App Error

[MetaQuestSupport]

Hey there! We're just following up with you to see if you still need assistance. If so, please provide the information from our previous message and we'll assist. We hope you have a great day!

[HWSteve]

I am having the same problem where I can only add vanilla visa gift cards and not regular visa gift cards. I really want to buy shiny rocks on gorilla tag but I can't because I don't have any payment methods with enough money.

[MetaQuestSupport]

Howdy there, @SilverOtsutsuki! We totally realize that you're having difficulties updating your payment method. We appreciate you attempting all of our troubleshooting suggestions. We'd appreciate it if you could send us a private message so that we can open a support ticket and have this resolved as soon as possible.

Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

[tumtytum.2023]

I'm having same issue with Meta Quest 3 that I just bought.... chatted and emailed several conversations explaining over and over that all my payment methods are just fine and I tried on all my devices.... never got any answers to why or what the unusual activity on my account was. And no real help from their end... what did you do to fix it?

[skippington]

I too have the same problem.  It started when someone ordered a Quest 3 for me as a gift.  My purchases kept getting canceled.  CS told me to delete my credit card information from the account and then re-add the information.  After deleting my credit card information, I get the same message that everyone else here gets: "Sorry, we couldn't add your payment method."  I have tried on different devices, apps, and browsers, with different credit cards.  Even purchases with my paypal account get cancelled.  I have contacted customer support several times and they have still not fixed it. I respond to their emails, and I have not heard back.  This has continued for well over a week.  Is there anyone else I can get in touch with to get this case escalated?  I'm at my wits end, and there seems to be no resolution in sight.

[ChrisWyand]

Yeah mine started after I bought a couple units for friends.  If you ever get a fix let this thread know bc I'm fairly certain none of us have had much luck.  I just can't go back through the same process again or I'd start another ticket up.  I was frustrated when they wouldn't take my money, but then I got really frustrated when their support team had me do the same effing steps over and over for a months only to keep pass me along to yet another person who had me do the same shi over and over again.  And I love that this thread is tagged solved...  like yo...  it absolutely never was solved.  

[MetaQuestSupport]

Hey there, Chris Wyand, We noticed you're having trouble adding a payment method and have been in contact with our email support team for some time now. We know our team is always hard at work finding solutions for our users, so we find it odd that you haven't had a resolution yet. Please reach out to us via private message, and we'll be happy to look into this further with you.

In order to PM us, all you need to do is select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember that you must be signed in to the community first to send us a private message. We look forward to hearing from you.

[MetaQuestSupport]

Hey again, @skippington! We saw your PM, and we'll be getting to you as soon as we can!

[Anonymous]

I have the same problem ever since I got my quest pro in 2022 

i recently looked into buying virtual desktop and same story as you guys my card won’t work, the wife card won’t work & stupid customer support keep asking the same 7 questions…

I personally gave up & sent a complain to the  office of customer affair in Canada & they are on the war path with big tech lately.

this is basically false advertisement.

[steprov22]

I got my quest 3 on day 1 and when I tried to make purchases my paypal account that I have been using since Quest1 got an error saying they see something suspicious.  My account was then locked and many many attempts to fix have left my account still unable to add payment method.  It has now been 1 month.  They "do something to my account" try again and I cant add a CC nor paypal account.  I try with different methods, I try on deferent networks, different CCs, etc.   I have done EVERYTHING on that supposed fix list and nogo.  It completely amazes me that no one at meta after 1 entire month can't figure out why my account is in this state.