When I try to add a secondary account to my quest 2 I get an error "no Wi-Fi connection" this is while Wi-Fi is connected and working great on all apps and games.
After successfully connecting to connect other working Wi-Fi connections like sharing my phone's Internet connection.
Hello there! We understand that some of our customers are experiencing difficulties adding a secondary account to their headset, and we're currently working on a solution. In the meantime, please know that you can still use your headset with your primary account. If you encounter a Wi-Fi error state, please reboot your headset by holding down the power button on the side of your headset. Thank you for your patience! We appreciate your understanding and apologize for any inconvenience this may have caused.
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Hi @tirano! Thank you for sharing this experience with us. We certainly understand how important it is to get everything set up smoothly, and we'd be happy to help clear up the connection. To give us a better idea of what you're working with, we listed a couple questions for you below:
Are you using a dual-band router?
If so, have you ensured the phone and the headset are on the same frequency?
Are you able to check or confirm the Wi-Fi network from the mobile app?
Turn on your Meta Quest and put on your headset.
Select Settings from the bottom toolbar menu.
Select Wi-Fi.
Select the Wi-Fi network you'd like to connect to.
If prompted, enter the password for the Wi-Fi network you'd like to connect to.
Select Connect to connect to the Wi-Fi network.
Were you able to complete creating the secondary account once you connected the headset to your phone's internet connection?
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hello there! We understand that some of our customers are experiencing difficulties adding a secondary account to their headset, and we're currently working on a solution. In the meantime, please know that you can still use your headset with your primary account. If you encounter a Wi-Fi error state, please reboot your headset by holding down the power button on the side of your headset. Thank you for your patience! We appreciate your understanding and apologize for any inconvenience this may have caused.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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