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Unable to buy games - Purchase failed error 1353048

constancahtfs
Honored Guest

Hello, I am from Portugal and added a MasterCard payment method to my account. I tried to buy the "Bonelab" game however it gives me the following error: 

constancahtfs_0-1665578817555.png

I tried multiple cards with no success, on the online store (through a computer).

I also tried multiple cards on the oculus mobile app and it faces the same problem.

Also, the mobile app asks for a ZIP code when I'm adding a new credit card, however, this shouldn't be asked since I'm from Portugal - this never happened before.

I never faced this issue in my previous purchases.

 

Thank you for your attention!

 

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hi there! We would love to assist you with this! At this time, we would like to suggest that you use Paypal as a payment option and trying to checkout this way. 

 

If you would not like to do so and the issue persists, we would like for you to reach out to our support team here so we can look into this for you. 

 

 

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