Unable to buy ghost of tabor

[Ceebmaster69]

When I go to buy buy ghost of tabor I am met with a message saying I haven't set up a meta quest 2 would I still like to buy I thought this was a visual glitch so I carried on with the purchase anyways but after purchasing the game it didn't give me it and still says i need to buy could any one help please

 

 

[Brumdogs]

It’s weird to t happened to me too but I didn’t buy it yet

[MetaQuestSupport]

Hey there, everyone! We hate to see that you are having trouble purchasing Ghost of Tabor for your headsets. We know how important it is to play a brand new game, and we would be happy to assist you with this issue!

• Have you tried rebooting your headsets to see if the game shows up in your libraries after purchasing it?
  • If you haven't, hold the power button down for about 10 seconds. Then, after waiting for about 30 seconds, turn the headset back on.
• We also recommend trying to purchase the app on a different platform, like the mobile app or your desktop, and seeing if you encounter the same error message.

Please let us know if this information is able to assist you!

[MetaQuestSupport]

Hey there! We just wanted to see if you still needed help purchasing games for your headset. Please let us know, and we'll be happy to continue assisting you!

[Brumdogs]

It does the same thing on my phone and I’m scared to buy because I don’t want to buy it and not have the game so until the message goes away I’m not gonna get the game

[SQ77]

having the exact issue 
have rebooted both quests linked to the account, and both headsets are updated.

tried purchasing via phone app, on the headset and now PC and the same message keeps appearing

reluctant to continue with the purchase as it seems I'll be throwing money away

Please advise what I should/can do

Thank you

[MetaQuestSupport]

Hey there! We appreciate you bringing this to our attention as well. We understand the excitement of wanting to purchase a new game to play and how not doing so can dampen your VR experience. No worries; let's look into this further. We suggest that you try to purchase the game and see if it will allow you to play it. If not, please PM us so we can look at possible options. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We look forward to your response!

[MetaQuestSupport]

Hey there! We're just following up with you to see if you still need assistance. If so, PM us and we'll assist. We hope you have a great day!

[AJKoop]

Yes I did everything, but I’m unable to purchase it it says could not complete request.

[MetaQuestSupport]

Hi there @AJKoop. We see you still need assistance and appreciate you letting us know what you have tried. To gather further information from you that we will need to proceed we are going to ask that you reach out to us in a private message. To do so, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. Looking forward to hearing from you soon.