03-15-2025 12:50 AM
I keep attempting to change my birthday, but each time I do, I receive a message directing me to contact support. However, when I click on that link, it just leads me to a page that explains how to change my birthday instead of offering any actual help.
03-15-2025 08:20 AM
Hi there,
Thank you for making us aware of your issue!
We understand you are attempting to update your birthdate.
Kindly confirm, how many changes have you made to your birthdate?
So we can look into this further for you, please send us a private message via the steps below:
Click on our name to access our profile page.
Once there, select 'send a message' to privately message us.
Please note that you must be signed in to the community before sending a private message.
Thank you!
03-16-2025 12:14 AM
Hi Calum!
Thank you for sending this through. We understand your frustration and we are going to help you.
First things first, we would like to review your account. Could you please send us the following details :
Thank you so much in advance!
Please note that we will be upgrading the community on July 9, 2025. The community will be down for a few hours while we perform this upgrade. For more information, please see Community Upgrade & Downtime