cancel
Showing results for 
Search instead for 
Did you mean: 

Unable to change birthday as exceeded limit

Claumharper
Honored Guest

I keep attempting to change my birthday, but each time I do, I receive a message directing me to contact support. However, when I click on that link, it just leads me to a page that explains how to change my birthday instead of offering any actual help.

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hi there,

Thank you for making us aware of your issue!

We understand you are attempting to update your birthdate.

Kindly confirm, how many changes have you made to your birthdate?

So we can look into this further for you, please send us a private message via the steps below:

Click on our name to access our profile page.
Once there, select 'send a message' to privately message us.
Please note that you must be signed in to the community before sending a private message.

Thank you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hi Calum! 

 

Thank you for sending this through. We understand your frustration and we are going to help you. 

First things first, we would like to review your account. Could you please send us the following details : 

 

  • Username/alias on your Meta Quest account
  • Full name on your Meta Quest account
  • Email on your Meta Quest account

Thank you so much in advance! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!