I've already submitted a ticket from this but have not got a response yet. I got my MQ3 512 on day one and received my free copy of Asgard's Wrath 2 and my 6 months of Meta Quest+. I claimed my Asgard's Wrath with no issues, but I wanted to wait til the new year to claim my 6 months of Meta Quest+.
When I click on the link from the email reminder I received to claim my 6 months it just takes me to a page to start a 1 month trial. I've received 4 reminder emails in total to claim this and all 4 do the same thing. The Offer expires on 9 January 2024, only a few days away now and since I have had no response to the ticket I submitted I'm doing this post.
Hoping there something I'm missing that I'm not doing that will fix this.
Hey @CaesarNZ! We truly empathize with your excitement to redeem your Meta Quest + promo, and would love to provide some assistance. If you would be so kind, could you please attempt the following?
Ensure the you are signed into their Meta account in a web browser before attempting to use the emailed link
Try copy and pasting the link into the browser address bar, rather than clicking on it
Ensure you are not using a VPN or Proxy
Try using a different browser
Try using on a different network
We appreciate your time and patience while we work through this with you.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Ensure the you are signed into their Meta account in a web browser before attempting to use the emailed link Done - no difference
Try copy and pasting the link into the browser address bar, rather than clicking on it Done - no difference
Ensure you are not using a VPN or Proxy Not using those.
Try using a different browser Tried Edge - no difference.
Try using on a different network Only have home network, but it won't be this issue. I was able to redeem my Asgards Wrath 2 fine with the email claim link so why would this email be any different?
Hey there again! Thank you trying those steps out and for reaching out again. We know how important it is for our customers to get back in the game, and we would like for you to please send us a private message, to check out any options we can provide. To do so, please select our name to get to our profile page, or click here: Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
We wouldn't want our customers having anything less than a stellar VR experience. If the previously mentioned steps were unable to resolve your issue, we would like for you to please send us a private message, to check out any options we can provide. To do so, please select our name to get to our profile page, or click here: Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
I have finally had a reply email for my ticket logged for this issue Case #06564247 So hopefully this will get sorted via that ticket.
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