Unable to connect Quest 2 to Meta account

[Nkai2013]

For the past week, I cannot connect my headset to an account nor a phone number? I need customer service to walk me through the process to make sure that I can connect.

[MetaQuestSupport]

Hey there @Nkai2013,

Thank you for reaching out!

It's frustrating when you can't get your account situated on your headset. To try fix the problem, can you please follow these steps:

• Make sure that your phone and headset are on the same Wi-Fi network.
• If you have a dual-band network, these devices must be on the same frequency.
• Check your phone's app store and make sure that the Meta Horizon app is up to date.

Take a look at Troubleshoot pairing issues with your Meta Quest headset for more information on what to do.

If you find yourself in the same position, please either reach out to our Customer Support team or PM us.

To message us privately, select our name to get to our profile page. Next, click "Send a Message". Please remember, you must be signed into the community first to send us a private message!