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Unable to connect my Quest 3 to Meta Quest Developer Hub

ian.sloman
Explorer

I am unable to connect my Quest 3 to the Meta Quest Developer Hub.  I have checked and the Quest 3 was in Developer Mode.  and my Quest 3 is connected to my iMac via a USB cable.

2 ACCEPTED SOLUTIONS

Accepted Solutions

I have tried your solution this morning.  
The mobile app indicates the my Quest 3 is connected; the Developer Settings indicates that the Debug Mode is ‘ON’.
The Headset is connected to my iMac; Settings / System / Developer / USB Link Auto-Connect is ‘ON’.
The Meta Quest Developer Hub / Device Manager / Meta Quest 3 is ’Not Connected.
What have I missed?

View solution in original post

Hyperlight_Drifter
Honored Guest

i could fix the problem by using a different usb port on my mac pro. though all the ports should be capabale of usb c, for some reason switching to another one fixed my issue.

View solution in original post

8 REPLIES 8

MetaQuestSupport
Community Manager
Community Manager

Hey there, @ian.sloman. We know getting started within the Developer Hub is exciting, so we'd love to make sure you're all set to continue exploring new ideas within VR. Just to confirm, we do want to make sure the following steps have been completed when getting things set up: 

  1. Put on the Meta Quest headset and sign into the developer account you want to use for development.
  2. On the headset, go to Settings > System > Developer, and then turn on the USB Connection Dialog option. (Alternatively, you can open the Meta Quest Mobile App, select the headset from the list, and then turn on the Developer Mode option See Set Up Development Environment and Headset for information on the Oculus mobile app.
  3. Connect the headset to the computer using a USB-C cable and put on the headset again.
  4. Click Allow when prompted to allow access to data.
  5. Connect your headset to the computer using a USB-C cable and wear the headset.
  6. Accept Allow USB Debugging and Always allow from this computer when prompted on the headset.
  7. Open MQDH.
  8. On the MQDH navigation pane, choose Device Manager. All the devices you have set up are displayed in the main pane. Each device is shown with its status, which includes the device ID and connection status. The active device shows the green Active designator.

Once confirmed, let's also test how your headset connects to the PCVR app. From there, we'll continue working to get you connected! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

I have tried your solution this morning.  
The mobile app indicates the my Quest 3 is connected; the Developer Settings indicates that the Debug Mode is ‘ON’.
The Headset is connected to my iMac; Settings / System / Developer / USB Link Auto-Connect is ‘ON’.
The Meta Quest Developer Hub / Device Manager / Meta Quest 3 is ’Not Connected.
What have I missed?

Hi again, @ian.sloman!  We just wanted to follow up with you on the issues you were having with Meta Quest Developer Hub. Did you still need assistance with this matter? Talk to you soon! Have a great day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hyperlight_Drifter
Honored Guest

i cant connect either. when i connect my usb c cable (the original one from meta) to my headset, a beeper sounds a couple of times and the headset stays blank and i cant do anything anymore. when i switch it to standby mode and back on a doalogue tells me "there is dust in the usb port" which isnt true.

Greetings @Hyperlight_Drifter! We would like to thank you for taking the time to share your recent your experience with attempted to connect your Quest 3 to the developer hub. Thank you for bringing this issue to our attention. We know it's no fun to not be able to use our devices to their full capacity so we would love to help getting this issue resolved for you. 

 

  • Quick question, when you attempted to perform troubleshooting steps on your in, did you make sure to disable developer mode and then restart the headset before continuing troubleshooting? 
  • Have you attempted to use a different USB C cable to connect to the Quest 3 device?

We've seen these steps help people out in the past with the same issue you're having. We're hoping that they will do the same for you. However, if you're still having trouble after trying those steps, please don't hesitate to reach back out and let us know. We'll also be here if you have any other questions or concerns. Have a legendary rest of your day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey again, @Hyperlight_Drifter! We just wanted to follow up with you on the issues you were having concerning the Quest 3 not connecting to developer hub. Were you still experiencing these issues? Hope to talk to you soon! Have a great day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hyperlight_Drifter
Honored Guest

i could fix the problem by using a different usb port on my mac pro. though all the ports should be capabale of usb c, for some reason switching to another one fixed my issue.

Hey @Hyperlight_Drifter! We appreciate you reaching out and letting us know what worked for your situation! We are glad you were able to continue forward in connecting to the Developer Hub! If you have any other future questions or concerns, please do not hesitate to reach out to us!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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