Unable to connect quest 2 to pc

[Coyotos2677]

So when i try to connect my quest 2 to my pc via air link it doesn't connect whatsoever. When i click on my pc nothing happens and on the meta quest link app i get a notification that says una

[MetaQuestSupport]

Hi there, @Coyotos2677! Thanks so much for bringing your experience to the community. We know how going wireless really changes the game, and we'd be glad to lend a hand! To start us off, we have a few things to check with you:

• Is your PC connected to your router via Ethernet cable?
• Are your headset and PC connected to your WiFi via the 5GHz band? 
• Is your router in the same room as your headset, or in line of sight, and at least 1m (3.3ft) off the ground?
• Are you using a mesh network, wireless extenders, the default gateway from your service provider, or a password on your network?
• Do you use a VPN on your router or PC?

[peacewalk113]

• Is your PC connected to your router via Ethernet cable? - yes
• Are your headset and PC connected to your WiFi via the 5GHz band? - yes
• Is your router in the same room as your headset, or in line of sight, and at least 1m (3.3ft) off the ground?- yes
• Are you using a mesh network, wireless extenders, the default gateway from your service provider, or a password on your network? - password
• Do you use a VPN on your router or PC? - no

I had symptoms about two days ago
You have not changed any settings.
All I did was update the VR+PC meta app device.
The settings are the same as they were in the past.

[MetaQuestSupport]

Hi there, @peacewalk113! Thanks for confirming that information and providing those additional details! Have you already attempted re-pairing Air Link via the steps below?

• In Quest headset:
  • Navigate to the Settings menu
  • Ensure "Air Link" is disabled/toggled off
• Restart both the Quest and the PC, and re-pair the Quest to the PC via the set-up steps.

[MetaQuestSupport]

We wanted to check back in with everyone, to make sure you all have had a chance to try our recommendations! Please let us know if there's anything else we can help you with!

[peacewalk113]

I recently applied the update and it fixed the issue. Thank you for your interest!

[MetaQuestSupport]

Thank you for providing us with an update! We are happy to hear you were able to connect your Quest 2 to your PC using airlink after the update! If you need any additional help in the future, please don't hesitate to reach back out!