06-20-202408:05 AM - last edited on 06-20-202404:30 PM by AliceinVRworld
So when i try to connect my quest 2 to my pc via air link it doesn't connect whatsoever. When i click on my pc nothing happens and on the meta quest link app i get a notification that says una
Hi there, @Coyotos2677! Thanks so much for bringing your experience to the community. We know how going wireless really changes the game, and we'd be glad to lend a hand! To start us off, we have a few things to check with you:
Is your PC connected to your router via Ethernet cable?
Are your headset and PC connected to your WiFi via the 5GHz band?
Is your router in the same room as your headset, or in line of sight, and at least 1m (3.3ft) off the ground?
Are you using a mesh network, wireless extenders, the default gateway from your service provider, or a password on your network?
Do you use a VPN on your router or PC?
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Is your PC connected to your router via Ethernet cable? - yes
Are your headset and PC connected to your WiFi via the 5GHz band? - yes
Is your router in the same room as your headset, or in line of sight, and at least 1m (3.3ft) off the ground?- yes
Are you using a mesh network, wireless extenders, the default gateway from your service provider, or a password on your network? - password
Do you use a VPN on your router or PC? - no
I had symptoms about two days ago You have not changed any settings. All I did was update the VR+PC meta app device. The settings are the same as they were in the past.
Hi there, @peacewalk113! Thanks for confirming that information and providing those additional details! Have you already attempted re-pairing Air Link via the steps below?
In Quest headset:
Navigate to the Settings menu
Ensure "Air Link" is disabled/toggled off
Restart both the Quest and the PC, and re-pair the Quest to the PC via the set-up steps.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
We wanted to check back in with everyone, to make sure you all have had a chance to try our recommendations! Please let us know if there's anything else we can help you with!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Thank you for providing us with an update! We are happy to hear you were able to connect your Quest 2 to your PC using airlink after the update! If you need any additional help in the future, please don't hesitate to reach back out!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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