10-05-2022 07:31 AM
Unable to connect with oculus servers as of 4th October 2022
Is there any reason I can't connect any longer? One day it works the next it's dead. Do you have to have a meta account already, I thought it was 1st Jan 2023. Uninstalled/reinstalled 3 times, same message. Anyone any ideas or is the Rift S really dead in the water now ......
10-05-2022 06:20 PM
Hey @LuxLumen! We know how concerning it can be when you all of a sudden get an error that you haven't seen before. We're here to help!
First, were there any changes made to your PC or setup prior to this happening? That could help us determine the cause of what's going on.
We have a few go-to troubleshooting steps to provide for you here:
One more thing you can try here is a manual clean uninstall/reinstall. While you have already uninstalled/reinstalled several times, if there were some lingering files it could still be having the same issue once you reinstall the main software. Here are our steps for a clean uninstall/reinstall:
Please let us know if this helps get you connected and into VR, or if you still need our assistance!
10-06-2022 06:33 PM
Hi again! We just wanted to follow up and see if you had a chance to try the troubleshooting steps that we suggested.
We look forward to providing further assistance if necessary!
10-07-2022 02:48 AM
All sorted thankyou, i had to make a new meta account and sign in with this and it re connected. So it looks like my original oculus account as locked out a few months early. that's progress i suppose 🙂
10-07-2022 02:53 AM - edited 10-07-2022 02:54 AM
p.s. everything worked fine headset wise, just wouldn't login due to server issue caused by old login username and password. I couldn't go to home environment that all really 🙂
10-09-2022 10:56 AM
Well, we're glad to know everything was figured out!
If you run into anything else, don't hesitate to reach back out!
08-04-2023 03:44 AM
is there any way to fix that oculus server issue on mobile
08-07-2023 09:37 AM
Hey @hong.he.501151! We know getting error messages can really take out of your immersion, so we'd be glad to lend a hand!
To get a bit more information, could you answer the following:
Along with that, could you try the below steps:
We hope to hear back soon!
08-09-2023 11:58 AM
Ding dong! We just wanted to pop by to see if you are still in need of a helping hand! If so, feel free to reach back out, and we will gladly lend a hand!