10-05-202207:31 AM - last edited on 07-15-202412:19 PM by TheAntiSocializer
Unable to connect with oculus servers as of 4th October 2022
Is there any reason I can't connect any longer? One day it works the next it's dead. Do you have to have a meta account already, I thought it was 1st Jan 2023. Uninstalled/reinstalled 3 times, same message. Anyone any ideas or is the Rift S really dead in the water now ......
08-07-202309:37 AM - last edited on 07-15-202412:25 PM by TheAntiSocializer
Hey @hong.he.501151! We know getting error messages can really take out of your immersion, so we'd be glad to lend a hand!
To get a bit more information, could you answer the following:
When was this first noticed?
Just to confirm. Does this pop up in your headset, or on the mobile app?
Along with that, could you try the below steps:
Power off the headset.
Hold the Power and Volume Down button together until the menu loads.
Use the Volume Buttons to highlight Boot Device and press the Power Button.
if that doesn't work out, we highly suggest reaching out to us through private message on our profile. This way we can check out some other potential options!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey @LuxLumen! We know how concerning it can be when you all of a sudden get an error that you haven't seen before. We're here to help!
First, were there any changes made to your PC or setup prior to this happening? That could help us determine the cause of what's going on.
We have a few go-to troubleshooting steps to provide for you here:
If you have antivirus software, it could be interrupting the Oculus software's ability to connect to the Oculus servers. You can follow the steps here to help make sure this doesn't cause issues.
Does your system run on a strict firewall/proxy network configuration? Some configurations can prevent the software from being able to communicate with the Oculus servers as well.
If you can, try another connection type (ethernet or Wi-Fi).
One more thing you can try here is a manual clean uninstall/reinstall. While you have already uninstalled/reinstalled several times, if there were some lingering files it could still be having the same issue once you reinstall the main software. Here are our steps for a clean uninstall/reinstall:
Disconnect the Rift/Link cable from the computer.
Disconnect your computer from the internet.
Backup any necessary content.
You can find steps on how to do so by clicking here.
Reboot into Safe Mode.
Uninstall Oculus PC app using the Control Panel.
Delete all Oculus folders from the following folder:
C:\Program Files
Remove any Oculus folders from the following locations:
C:\Users\YourUserProfile\AppData
C:\Users\YourUserProfile\AppData\Local
C:\Users\YourUserProfile\AppData\LocalLow
C:\Users\YourUserProfile\AppData\Roaming
C:\OculusSetup-DownloadCache
Restart your computer in normal mode.
Reconnect your computer to the internet.
Install Oculus PC app again using the setup tool from our website here.
Reconnect the Rift/Link cable and re-test the headset.
Please let us know if this helps get you connected and into VR, or if you still need our assistance!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
All sorted thankyou, i had to make a new meta account and sign in with this and it re connected. So it looks like my original oculus account as locked out a few months early. that's progress i suppose 🙂
p.s. everything worked fine headset wise, just wouldn't login due to server issue caused by old login username and password. I couldn't go to home environment that all really 🙂
08-07-202309:37 AM - last edited on 07-15-202412:25 PM by TheAntiSocializer
Hey @hong.he.501151! We know getting error messages can really take out of your immersion, so we'd be glad to lend a hand!
To get a bit more information, could you answer the following:
When was this first noticed?
Just to confirm. Does this pop up in your headset, or on the mobile app?
Along with that, could you try the below steps:
Power off the headset.
Hold the Power and Volume Down button together until the menu loads.
Use the Volume Buttons to highlight Boot Device and press the Power Button.
if that doesn't work out, we highly suggest reaching out to us through private message on our profile. This way we can check out some other potential options!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Ding dong! We just wanted to pop by to see if you are still in need of a helping hand! If so, feel free to reach back out, and we will gladly lend a hand!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
i can't open the oculus app i followed the way of removing the oculus app and ALL its files but when i try load it just says "cannot connect to the oculus server" i saw a post about logging out and trying a new account but i cant logout if i cant open the app so i am stumped
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