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Unable to contact support via Email, WhatsApp, and Chat Box via Website.

Caboomkin
Honored Guest

My 1-month-old MetaQuest3 charging port recently caught fire and melted itself. I went to the meta support page to submit/talk to someone and received consistent errors stating 'Something went wrong' when attempting to submit/chat. The error states 'Please refresh the page and try again.'. I've tried 3 different computers, over the last 3 days, and all have the same error with no change. There is no other way to contact support. What's going on with meta customer support options? There are no options with this error. can anyone relate???

3 REPLIES 3

Choleni
MVP
MVP

Hi @Caboomkin 

send a PM @MetaQuestSupport 

click on the name to visit their profile page, then click the "send a message2 button.

They will help you.

MetaQuestSupport
Community Manager
Community Manager

Here at Meta Quest, we take health and safety seriously. For us to assist best, please click here to contact us and get in touch with an agent.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Well that just links to the support page so you obviously don't take it seriously enough to read the original post.

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