After the latest update I am unable to copy files from my PC to my Quest 3 headset.
I am able to see the headset as a shared drive in Windows. I am able to delete files but not copy new files. No errors message given. Windows will attempt to copy but times out with no progress.
Previously I have been able to copy files to my headset.
steps taken:
- power cycled both headset and PC
- tried different ports on PC
- tried different high quality USB C 3.x cables
- disabled airlink
- ensured I was responding to prompts on the headset to allow USB access
- did a factory reset of Quest 3. Repeated
above steps
- uninstalled link software on PC, repeated above steps. Reinstalled link software on PC, repeated above steps
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
