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Unable to download game from store

Jacobheree
Explorer

See title, Quest 3, unable to download game I have bought (Among Us VR). When I check in app, the game shows a grey bar which I assume is where the install or play button should be. 

IMG_5587.jpeg

I haven’t had this issue until today.

1 REPLY 1

MetaMetalMonke
Meta Quest Support
Meta Quest Support

Hey there,

Thank you for posting your situation hopefully we can get you enjoying Among us hassle free in no time.

- I can see on the grey bar it says installing so presumably it is attempting to install, do you currently have enough space for the game on your device as well as a stable internet connection

- Reinstalling the app may be worth a shot as well.

- Another option to try would be a hard reboot and see if that changes anything. The steps are as follows:

  • Hold down the power and volume down buttons for at least 10 seconds, or until boot screen loads on the headset.
  • Use volume buttons to scroll to Boot device and select it using the power button.

Please be sure to keep us updated on your situation!

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