Unable to finish installing a game in Oculus home

[Kedea]

Im having prb with installing Elite Dangerous and EVE Valkyrie.  It wont get passed finish install the game.
the issues seems to be with visual-cpp-2010-vcredist_x64.exe.
1. Oculus seems to wanna install that driver by it self.
2 i have tried installing it manually several times.
3 Reintalled the oclus home atleast 10 times so far. 
4 Formatted my C: to install a new windows 10 just incase that was the issue.
5 i have no antivirus or firewall installing during this time.
6 I have done all the steps Oculus support suggested me to do.
7 This prb stared to occur when Mass Effect Anromeda was released,
they have an vc++ issue that they have not fixed the bug yet.
8 I have installed the new update windows came out 2 days ago.
9 Oculus wants access to these websites. 
* oculus.com
* facebook.com
* fbcdn.net
* akamaihd.net

10 akamaihd.net according to www.enigmasoftware.com ill copy their words instead for you to read.

akamaihd.net is a domain that has been associated with adware and with browser hijackers. This content may be regarded incorrectly as caused by a 'virus.' Components behind [RANDOM WORDS].akamaihd.net pop-ups and redirects may not be threatening. [RANDOM WORDS].akamaihd.net pop-ups and redirects may be caused by PUPs (Potentially Unwanted Programs) considered as low-level threats that may be designed to display advertisements and hijack affected Web browsers. If your Web browser is showing symptoms linked to [RANDOM WORDS].akamaihd.net, this may be caused by a PUP present on your computer.
http://www.enigmasoftware.com/randomwordsakamaihdnet-removal/

So what do i do now. i can't use my oculus at all for the purpose i bought it for, to play elite dangerous and eve valkyrie!

I can't access akamaihd.net, I've attached a screenshot of the error I'm getting. I've also attached the OVRRedistributableInstaller.log file.

It seems there is a problem with installing "visual-cpp-2010-vcredist_x64.exe", so I installed this file manually but it didn't fix the problem.

I have tried disabling my anti-virus, firewall and UAC when installing. 

Do i ask for a full refund?

[GingerMcAle]

I got the same issue.

Iam also in an restricted user account by default and every time i want to use oculus home a few (not all) applications in oculus home say they require to finish their install, sometimes it works, sometimes it doesnt. Even if they successfully already finished their install in the past. 

Now i have the issue also in the administrator account, they just cant finish the installation. The apps work of course if you search their executable manually via windows explorer and start them directly.

Related Log part

09/07 20:05:22.157 {INFO}    [Package] Install step change for [eric-froemling-bombsquad-vr]: NEEDS_REDISTRIBUTABLES -> INSTALLING_REDISTRIBUTABLES
09/07 20:05:22.158 {INFO}    [Package] Install step change for [mad-triangles-vrmultigames]: NEEDS_REDISTRIBUTABLES -> INSTALLING_REDISTRIBUTABLES
09/07 20:05:22.159 {INFO}    [Package] Install step change for [cloudgine-toybox1]: NEEDS_REDISTRIBUTABLES -> INSTALLING_REDISTRIBUTABLES
09/07 20:05:22.160 {INFO}    [Package] Install step change for [bigscreen-bigscreen]: NEEDS_REDISTRIBUTABLES -> INSTALLING_REDISTRIBUTABLES
09/07 20:05:22.161 {INFO}    [Package] Install step change for [oculus-oculus-medium-retail]: NEEDS_REDISTRIBUTABLES -> INSTALLING_REDISTRIBUTABLES
09/07 20:05:22.164 {INFO}    [Package] Install step change for [oculus-dead-and-buried]: NEEDS_REDISTRIBUTABLES -> INSTALLING_REDISTRIBUTABLES
09/07 20:05:22.165 {INFO}    [Package] Install step change for [playful-luckys-tale]: NEEDS_REDISTRIBUTABLES -> INSTALLING_REDISTRIBUTABLES
09/07 20:05:22.166 {DEBUG}   [os/process] User has linked admin priviliges
09/07 20:05:22.166 {INFO}    [PackageManager] Running redistributable installer via service launcher
09/07 20:05:22.167 {!ERROR!} [OAF ERROR] ..\..\..\os\process.cpp(586) : Unable to open event Das System kann die angegebene Datei nicht finden. (1971052)
09/07 20:05:22.167 {!ERROR!} [OAF ERROR] ..\..\..\package\PackageManager.cpp(1609) : Unable to open event Das System kann die angegebene Datei nicht finden. (1971005)
09/07 20:05:22.176 {INFO}    [Package] Install step change for [eric-froemling-bombsquad-vr]: INSTALLING_REDISTRIBUTABLES -> NEEDS_REDISTRIBUTABLES
09/07 20:05:22.181 {!ERROR!} [LibraryItem] Package eric-froemling-bombsquad-vr failed to install redistributables
09/07 20:05:22.184 {INFO}    [Package] Install step change for [mad-triangles-vrmultigames]: INSTALLING_REDISTRIBUTABLES -> NEEDS_REDISTRIBUTABLES
09/07 20:05:22.188 {!ERROR!} [LibraryItem] Package mad-triangles-vrmultigames failed to install redistributables
09/07 20:05:22.191 {INFO}    [Package] Install step change for [cloudgine-toybox1]: INSTALLING_REDISTRIBUTABLES -> NEEDS_REDISTRIBUTABLES
09/07 20:05:22.197 {!ERROR!} [LibraryItem] Package cloudgine-toybox1 failed to install redistributables
09/07 20:05:22.199 {INFO}    [Package] Install step change for [bigscreen-bigscreen]: INSTALLING_REDISTRIBUTABLES -> NEEDS_REDISTRIBUTABLES
09/07 20:05:22.204 {!ERROR!} [LibraryItem] Package bigscreen-bigscreen failed to install redistributables
09/07 20:05:22.206 {INFO}    [Package] Install step change for [oculus-oculus-medium-retail]: INSTALLING_REDISTRIBUTABLES -> NEEDS_REDISTRIBUTABLES
09/07 20:05:22.212 {!ERROR!} [LibraryItem] Package oculus-oculus-medium-retail failed to install redistributables
09/07 20:05:22.214 {INFO}    [Package] Install step change for [oculus-dead-and-buried]: INSTALLING_REDISTRIBUTABLES -> NEEDS_REDISTRIBUTABLES
09/07 20:05:22.219 {!ERROR!} [LibraryItem] Package oculus-dead-and-buried failed to install redistributables
09/07 20:05:22.222 {INFO}    [Package] Install step change for [playful-luckys-tale]: INSTALLING_REDISTRIBUTABLES -> NEEDS_REDISTRIBUTABLES
09/07 20:05:22.227 {!ERROR!} [LibraryItem] Package playful-luckys-tale failed to install redistributables
09/07 20:05:22.227 {DEBUG}   [os/process] User has linked admin priviliges

process.cpp or PackageManager.cpp are looking propably for that dot not redistributable and windows says it cant find anything at the provided path, maybe some absolute path is being used?

Some official support / debug would be great with this.

[Kedea]

I've asked this time and time again, WHY does oculus need to have a finish installtion in oculus home? Why not remove that and the issue would resolve it self instead off insisting off having it. It's like apple trying to prevent an open platform or something. I bought my games for over 5 months ago and im still unable to play them. IM PISSED OFF and considering a law suite.

[cybereality]

Those errors look like they could be about a permissions / security issue or something with the folder. I've seen issues in the past where non-English characters in your Windows username (or folder structure where Oculus is installed) would cause problems. I've also seen issues where Windows permissions could get corrupted and failed for simple things. 

The other option to try is to install the "Microsoft Visual C++ Redistributables" manually. You can install the 2010 version from here (install both x86 and x64):

https://www.microsoft.com/en-us/download/details.aspx?id=5555
https://www.microsoft.com/en-US/Download/confirmation.aspx?id=14632

There are also versions for 2012, 2013, and 2015 and to be safe install them too.

[Kedea]

nangu said:

Hi @Kedea, Are you running oculus home on a non admin windows account? I have the same problem as you.

I use Windows as non admin user, and I have the same problem OH not finishing installs, even when admin credentials are provided to oculus home when asked.

To workaround the problem, I have to log in with the admin account, run oculus home and then the pending installs work as expected. After that, you can login with your standard account again and run the software.

It's a big problem oculus doesn't take care about best practices when developing their software. For years now the default security and privacy settings recommended by MS is to run Windows as standard user, not admin, so a well developed software needs to take care of that recommendation.

With Oculus Home, and the debug tool, the problem is when the software needs elevated privileges, it doesn't work, even if you provided an admin account credentials. This is lazy programming to me 😞

Hope you solve the problem.

I've tried all with not efffect 😞

[GingerMcAle]

Today it worked to press the finish install button. Lets see for how long.

10/07 20:31:45.256 {INFO}    [Package] Install step change for [eric-froemling-bombsquad-vr]: NONE -> INSTALLING_REDISTRIBUTABLES
10/07 20:31:45.257 {INFO}    [Package] Install step change for [mad-triangles-vrmultigames]: NONE -> INSTALLING_REDISTRIBUTABLES
10/07 20:31:45.258 {INFO}    [Package] Install step change for [cloudgine-toybox1]: NEEDS_REDISTRIBUTABLES -> INSTALLING_REDISTRIBUTABLES
10/07 20:31:45.259 {INFO}    [Package] Install step change for [bigscreen-bigscreen]: NEEDS_REDISTRIBUTABLES -> INSTALLING_REDISTRIBUTABLES
10/07 20:31:45.260 {INFO}    [Package] Install step change for [oculus-oculus-medium-retail]: NEEDS_REDISTRIBUTABLES -> INSTALLING_REDISTRIBUTABLES
10/07 20:31:45.261 {INFO}    [Package] Install step change for [oculus-dead-and-buried]: NEEDS_REDISTRIBUTABLES -> INSTALLING_REDISTRIBUTABLES
10/07 20:31:45.262 {INFO}    [Package] Install step change for [playful-luckys-tale]: NEEDS_REDISTRIBUTABLES -> INSTALLING_REDISTRIBUTABLES
10/07 20:31:45.270 {DEBUG}   [os/process] User has linked admin priviliges
10/07 20:31:45.270 {INFO}    [PackageManager] Running redistributable installer via service launcher
10/07 20:31:45.323 {INFO}    [FastIpc] Connected clientID 6
10/07 20:31:45.324 {WARNING} [os/process] Unable to access process for pid 0000000000000588
10/07 20:31:45.324 {WARNING} [AppTrackerManager] Failed to get job handle for pid: 0000000000000588, Falling back to process tracking.
10/07 20:31:45.328 {DEBUG}   [AppTracker] No corresponding library item for Appid 1190954377597673
10/07 20:31:45.328 {INFO}    [AppTrackerManager] Adding new tracker: 1416 (oculus-redistributable-installer)
10/07 20:31:45.328 {INFO}    [AppTracker] IPC Ready: 1416 (oculus-redistributable-installer)
10/07 20:31:46.488 {DEBUG}   [IpcRouterLibEvent] Removing connection ClientID: 6
10/07 20:31:46.593 {INFO}    [AppTracker] Tracker 0000000000000588 dispatching finish thunk, exit code 0
10/07 20:31:46.593 {INFO}    [ApplicationPackage] App oculus-redistributable-installer has exited
10/07 20:31:46.609 {INFO}    [Package] Install step change for [eric-froemling-bombsquad-vr]: INSTALLING_REDISTRIBUTABLES -> NONE
10/07 20:31:46.626 {INFO}    [LibraryItem] Package eric-froemling-bombsquad-vr finished installing redistributables
10/07 20:31:46.639 {INFO}    [Package] Install step change for [mad-triangles-vrmultigames]: INSTALLING_REDISTRIBUTABLES -> NONE
10/07 20:31:46.651 {INFO}    [LibraryItem] Package mad-triangles-vrmultigames finished installing redistributables
10/07 20:31:46.663 {INFO}    [Package] Install step change for [cloudgine-toybox1]: INSTALLING_REDISTRIBUTABLES -> NONE
10/07 20:31:46.674 {INFO}    [LibraryItem] Package cloudgine-toybox1 finished installing redistributables
10/07 20:31:46.698 {INFO}    [Package] Install step change for [bigscreen-bigscreen]: INSTALLING_REDISTRIBUTABLES -> NONE
10/07 20:31:46.731 {INFO}    [LibraryItem] Package bigscreen-bigscreen finished installing redistributables
10/07 20:31:46.734 {INFO}    [Package] Install step change for [oculus-oculus-medium-retail]: INSTALLING_REDISTRIBUTABLES -> NONE
10/07 20:31:46.741 {INFO}    [LibraryItem] Package oculus-oculus-medium-retail finished installing redistributables
10/07 20:31:46.748 {INFO}    [Package] Install step change for [oculus-dead-and-buried]: INSTALLING_REDISTRIBUTABLES -> NONE
10/07 20:31:46.755 {INFO}    [LibraryItem] Package oculus-dead-and-buried finished installing redistributables
10/07 20:31:46.760 {INFO}    [Package] Install step change for [playful-luckys-tale]: INSTALLING_REDISTRIBUTABLES -> NONE
10/07 20:31:46.769 {INFO}    [LibraryItem] Package playful-luckys-tale finished installing redistributables
10/07 20:31:46.769 {DEBUG}   [os/process] User has linked admin priviliges
10/07 20:31:46.770 {INFO}    [PackageManager] No core updates needed.
10/07 20:31:46.770 {INFO}    [PackageManager] Updates check finished.
10/07 20:31:46.770 {INFO}    [AppTrackerManager] Removing tracker: 1416 (oculus-redistributable-installer)

[GingerMcAle]

Okay after computer restart they were again in not finished state.

Log entries for one of the applications since session start:


Here it seems it was ready and healthy:

10/07 20:55:36.793 {DEBUG}   [PackageManager] Mini manifest found: eric-froemling-bombsquad-vr.json.mini
10/07 20:55:36.793 {WARNING} [ApplicationPackage] Constructing fake binary from manifest data for eric-froemling-bombsquad-vr, version 1.4.116
10/07 20:55:36.793 {INFO}    [ApplicationPackage] Currently installed package: eric-froemling-bombsquad-vr, version code: 37
10/07 20:55:36.804 {INFO}    [PackageManager] Checking manifest: eric-froemling-bombsquad-vr_assets.json
10/07 20:55:37.664 {DEBUG}   [LibraryItem] eric-froemling-bombsquad-vr (BombSquad): state: ready
10/07 20:55:37.664 {DEBUG}   [LibraryItem] eric-froemling-bombsquad-vr version: 1.4.116

Half hour later (almost on the second, looks like an scheduled job, makes sense) its marked as in bad state:

10/07 21:25:36.504 {WARNING} [LibraryItem] Found package eric-froemling-bombsquad-vr in bad state ready, switching to needs_redistributables

I realized its marked as not finished, and issued the install finish by clicking in home:

10/07 22:36:04.942 {INFO}    [Package] Install step change for [eric-froemling-bombsquad-vr]: NONE -> INSTALLING_REDISTRIBUTABLES
10/07 22:36:05.978 {INFO}    [Package] Install step change for [eric-froemling-bombsquad-vr]: INSTALLING_REDISTRIBUTABLES -> NONE
10/07 22:36:06.002 {INFO}    [LibraryItem] Package eric-froemling-bombsquad-vr finished installing redistributables

It finished this and the other apps almost instantly.