I attempted all the troubleshooting possible with past problem issues.
GPU updated
Charging cable used
Updated Quest Link software.
Issue is not the virus protection either.
Among other recommendations with no solutions.
It is important to notice that I attempted to play Steam VR on it. I can hear the sound throw my Quests, but can't see anything.
Please resolve issue and provide other solutions, such as a patch or something as it could be the updates. I am a Quest developer as well, and it is affecting my work.
@kenneth.ramirez.13 What are your pc specs (cpu, gpu, motherboard, and ram? Also, what link cable? You say charging cable and if that’s your Q1 or Q3 charge cable that is only usb2, so not good enough. You need a decent usb3 cable.
Maybe contact meta support including your log file and see if they can identify what may be causing your issue. Good luck sorting this out mate and cheers.
i9 13900K water cooled, RTX4090, Z790 MB w/wifi6e, 32Gb 6400 ram, 2x2TB SSD, 1000W PSU, Win 11, QPro, Q3, w/Link and Air Link, Vive Pro1 with Etsy lens mod and Index Controllers
09-22-202408:22 AM - last edited on 09-23-202406:48 AM by KaminasWife
Device name Prexense-Zero
Processor Intel(R) Core(TM) i7-10700 CPU @ 2.90GHz 2.90 GHz
Installed RAM 16.0 GB (15.8 GB usable)
Device ID 1B50F2AF-C8AE-42F7-805F-2BE05AFC6DEC
Product ID 00325-81786-98510-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch Pen support
It worked less than a month ago. But both Microsoft and Meta have done updates galore that may have messed up something. I updated the Quest Link too and nada.
@kenneth.ramirez.13 You still don’t list your gpu and link cable specs. Also, is this a laptop or desktop pc?
if you have decent gpu, say rtx3070 or better together with a decent usb3 link cable you should be able to get Link working ok.
This is a user forum so I don’t think I can pin down or suggest any simple solution. In the past I’ve found downloading the meta link pc app from the meta support website and then running a Repair can help. Sometimes I’ve found I need to reset my headset. Also, I’ve found it best to go to your win10/11 graphics settings and disable hardware acceleration graphics (hags) because it seems to cause some stuttering in vr.
if you can’t sort this out yourself then again I suggest you contact meta support including your log file.
i9 13900K water cooled, RTX4090, Z790 MB w/wifi6e, 32Gb 6400 ram, 2x2TB SSD, 1000W PSU, Win 11, QPro, Q3, w/Link and Air Link, Vive Pro1 with Etsy lens mod and Index Controllers
Still need help?
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
