Unable to get past initial pairing screen as controllers aren't working - Quest 2

[Baani83]

Ok, so I bought this Quest 2 from a colleague to get to my kids for Christmas. I got everything up and running, added their accounts, connected my steam account and played some games all afternoon. We put the headset on the charger as we're having christmas dinner, my eldest picks it up and he had the "choose account" screen and neither of the controllers were working. The controllers were blinking 3 times and vibrating once every 5 seconds or so.

The only thing I've been doing since 8pm last night is to try and figure out WTF is wrong with this thing. I've tried everything that I could find.

1. change batteries
2. remove batteries and leave out for 5-10 minutes, reboot and add fresh batteries.
3. I removed the controllers from the quest app and re-added them
4. Ended up doing a factory reset but stuck on the initially set up screen.
5. I've removed the device from my oculus account
6. removed the controllers and re-added them.
7. I've uninstalled the oculus account
8. Log in/out of oculus account.
9. the list of doing everything was redone in all patterns

I must have done a hard reset a good dozen times. Removed the batteries from the controllers. Luckily, I have a lot of AA batteries to work with. I've charged the headset 100% and kept it plugged in repeating all the steps.

But here's a list of symptoms now:

1. Controllers not tracking in the heaset
2. Controllers are blinking 3 times and vibrating once everything 5 seconds
3. Stuck on initial screen where the pairing code is, where the hands hold the controllers and there's the blue button with the error
4. The screen flickers as well
5. And sometimes the screen goes black. I have to press the power button a few times until the video reappears.
6. It is paired with my phone and I have connected the wifi to it.
7. As the screen flickers, when I press on the oculus button on the right controller it will animate that I've pressed it, and then nothing... Nothing happens. it just flickers and still a dead-end.

I don't know what to do anymore. I'm absolutely peeved on how not user-friendly this thing is. I've searched high and low for anything. i've found a few threads with this issue but there's never a solution to fix it. Meta support will often post providing the above steps and tells them to submit a ticket. This thing is out of warranty. 

[7ths0n]

I’m having the exact same issue and have done all the above steps. Following to see the reply 

[Chumppu]

Same problem, i might send it to someone to get it checked iut

[MetaQuestSupport]

Hey there, @Baani83, @7ths0n, and @Chumppu! We understand that you guys are having issues with your controllers. We know that this is taking valuable VR time away from all of you, so we'd love to help. If all of you could send us a PM so that we can gather the info we need to help out, we'd really appreciate that. Please select our name to get to our profile page, or click Here. Next, click "Send a Message" to privately message us. Please remember, you must be signed into the community first to send us a private message. Thank you so much for your patience during this busy holiday season. We're looking forward to your PM's!