I tried contacting support to get help for Meta Quest Link issues, but I encountered a strange issue.
First, the support page said "We couldn’t find any devices associated with this Meta account."
I clicked "Verify with another method" and entered my serial number by getting it from https://auth.meta.com/settings/my/devices/ - for some reason, this page shows my Quest 3 headset.
However, entering the serial number yields the error "We couldn’t find a device associated with the verification info provided. Please try again.". I checked the side of my headset and verified the serial number is accurate to what the website says.
All methods are using the same email address.
I went to my mobile Meta Horizon app, which is working fine and shows my Quest 3 connected. I tried accessing support from there, but ended up running into the same "We couldn’t find any devices associated with this Meta account" error despite, again, the app itself showing the Quest 3 active and connected.
Not sure what I'm missing here? I couldn't find any way to contact support for help with getting support!
(Additional info: I bought my Quest 3 from Amazon, not Meta, and my account was originally an Oculus account from 2020 when I bought a Quest 1. I converted to Meta and have a current active developer account. Not sure if either make a difference)
Meta often asks for the serial number from the box. That's the serial number for the complete set (headset, left controller, right controller, each of these items has its own serial number) instead of the unique number from the headset.
If you don't have the box anymore, go on this page, it should show you the number from the box if you are logged in.
Meta often asks for the serial number from the box. That's the serial number for the complete set (headset, left controller, right controller, each of these items has its own serial number) instead of the unique number from the headset.
If you don't have the box anymore, go on this page, it should show you the number from the box if you are logged in.
This is frustrating because the login screen you linked to, https://www.meta.com/en-gb/help/support/ - asks for either email address (which doesn't work), tells you to get the S/N from the headset, or get the headset S/N from a link to https://auth.meta.com/settings/my/devices/ Would have saved myself a lot of time if your information was on the page.
And thank you for the PM info. Do you find it more helpful to PM support here, or to reach out via the support page?
You can use the support page... in the end it will always go through that channel, even if you send them a PM here first.🙂
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