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Unable to give permission for MOVE to share data to Health Connect

Older.Gamer
Protege

I want to be able to share my exercise data that is logged in MOVE with Health Connect.

I have Health Connect setup correctly, with permissions for Meta App to share data with Health Connect, the problem is in the Meta APP.

I open the app, and then use the menu icons to get to the screen showing the MOVE icon. I press this icon to open Move, which shows me the Stats screen. 

I press the 'Connected apps' tab to the right of Stats and this shows Health Connect as a connected app.

But...

the little tab to turn this on is in fact OFF, which of course, is not what I want.

So I press this tab to toggle the feature ON, and it takes me to a screen telling me all the disclaimer stuff. 

Here is the problem:

At the bottom of this screen, when I scroll down, I presume there should be a button for me to select to agree or whatever, BUT, this is not visible to me and appears to be covered up by my phones home and back buttons.

there is no option here for me to do anything but come back out of this screen, and because I have not hit the Agree button (or whatever it is down there - I can't actually see it) then the toggle to share the data is still off 😞

which is sad.

Please can someone fix this?

Thank you.

 

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14 REPLIES 14

Choleni
MVP
MVP

Hi @Older.Gamer πŸ‘‹πŸ™‚

Maybe you can give this permission in the headset too?

Have you tried that?

Some people - including meπŸ™„ - are having problems with the mobile app.

Somehow the app does not fit our phone display anymore, look here

Older.Gamer
Protege

Yeah, that's the issue I have, the accept button doesn't fit on the screen.

Try it from within the headset, not with phone app.

Choleni
MVP
MVP

Would be nice, if you post your problem again in the thread I provided in the link.

And also give the infos @WootM4ge is asking for.

I still hope they can fix it.

Thanks in advance

There is no permission in the Move app on the headset.

 

Oh....that sucks☹️

Hey @Older.Gamer! It does appear that this is apart of the same issue that is in the thread provided by @Choleni. If you don't mind, I would love to bring this up to our internal team, but will need some information from you first. Please let me know the following:

  • Meta Quest mobile app version number.
  • What phone do you use? (brand, model, operating system, operating system version number)

 With this information, our internal team will have a better chance of being able to pinpoint any causes of this issue. Thank you for your patience! I look forward to hearing back from you at your earliest convenience! 

"They say that the best blaze burns the brightest when circumstances are at their worst."

Older.Gamer
Protege

The meta app on my mobile is the latest version - 258.0.0.8.109

Mobile phone is a RealMe6 (RMX2001) - realmeUI 2.0 - Android 11  (up to date on 26.03.2022)

If you need more information than this, you are out of luck.

 

Hey @Older.Gamer! Thanks for getting back to me with the requested information! In order for our team to get a notification of this issue fastest, please use the 'Submit a Problem" option within your mobile app. Below are the steps to do so:

  1. From the Meta Quest mobile app, select Menu on the bottom right.
  2. Select Help and Support then select Start a Report.
  3. Select Report a Problem then type an explanation where prompted.
  4. Select Send on the top right.

If you could also provide your mobile app version and Android version in the report, as our engineering team will be able to better resolve the issue with that information. Thank you for your patience during this time! I'll let you know if I find any more information out about this issue.

"They say that the best blaze burns the brightest when circumstances are at their worst."
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