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Unable to install the Oculus PC software

Charze77
Level 2

When trying to install the OculusSetup.exe software, it tells me that I need 15.3 Go space on my drive and I have 279 Go free space.When trying on my other hard drive, it says the same thing and also that I need a NTFS drive which I already have. Can someone help me ?

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hey there! We're sorry to hear you're having an issue installing the PC software. We would love to look into this further with you. Please gather your logs by following the steps below and send them in with your support ticket.

  1. Please connect your Oculus device to your computer
  2. Find your Oculus installation directory (Generally this will be located at 'C:\Program Files\Oculus')
  3. Navigate to Support and then oculus-diagnostics
  4. Double-click OculusLogGatherer and wait for an executable to appear
  5. Select Get All Logs
  6. This will create a .zip file on your desktop. Please attach that zip file to your ticket

We look forward to hearing from you. 😊