Unable to load content

[metajork]

Hi, I'm having big problems with my Quest 2 headset:

• Click on profile icon: “Unable to load, please try again later.”
• Click on explore: nothing loads
• Click on Store: “Oops! Nothing to show here. HDSLVC2”
• Click on app library: nothing loads
• Click on Add Account: “Something went wrong. Please try again later.”
• Try to cast to device: “searching for your headset”
• On top it says: “Headset wifi connection lost, please go to settings to troubleshoot.” In settings, wifi says connected.
• In the Quest Mobile App it says “Headset Connecting” but it doesn’t connect

I tried restarting the headset and doing a factory reset 3 times, but the issue persists.

Please help!

[MetaQuestSupport]

Hey there @metajork,

Thank you for bringing this issue to our attention in detail.

We realize you're facing multiple errors within your headset and it could be quite a frustrating experience while trying to get the best out of the VR experience. Therefore as we intend to look into this for you, could we please request you to send us a PM allowing us to gather more details around this and assist you accordingly?

• Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. 
• Next, click "Send a Message" to privately message us! 

Please remember, you must be signed into the community first to send us a private message.

[MetaQuestSupport]

Hey again!

We wonder if you still require assistance in this?

Feel free to let us know by sending a PM.

[metajork]

Hi, yes, I'm sending you a message now. Thank you.