01-16-2022 10:17 AM
Turned on my oculus quest 2 today and my profile won't load, all my games have disappeared. Quest simply states it's unable to load profile. I tried to fix it with turning on and off my headset several times, confirmed connection to the internet, and tried to load the mobile app for oculus - that didn't work either.
Please help.
Solved! Go to Solution.
07-13-2022 08:55 PM
Hey there, @IC3YB01JAY! We know profile loading issues can be discouraging, so we'd love to help!
In order to gain some further insight, could you please answer the following:
Along with this, could you test out the below:
If those don't work, feel free to reach back out for some further steps!
07-15-2022 09:28 PM
This didn’t work for me I don’t know what else to do
07-16-2022 07:04 PM
This did not work for me does anyone have any other methods
07-17-2022 04:17 AM
It doesn’t work for me . Is there anymore solutions as I can’t miss out on Gorila tag
07-18-2022 12:46 AM
Unfortunately this didn't work for me. Thanks for the tip though. I have a support ticket currently. Trying to avoid a factory reset :s
07-19-2022 04:52 AM
It happens to me today too.
Then I update the software and it's solve the problem.
On quest 2 goto settings>system>software update
*It's frustrating when the device need software to update but it doesn't tell anything to user. Hope the developer fix this issues. At least just make it prompt to let us know.
07-19-2022 05:06 AM
Try to update software, it's work for me.
On quest 2 goto settings>system>software update
07-19-2022 09:17 AM
I have the solution! Factory reset and log back into your account. Before you factory reset enable cloud backup. If your factory reset gets stuck just do it again.
07-19-2022 09:50 AM
The point was to avoid having to factory reset. What worked for me was sideloading oculess and removing my account that way and logging back in.
09-21-2022 09:31 PM
this does not work for me