03-18-2025 01:25 PM
Hi, I’ve had the meta account since January, recently had to confirm I am over the age of 13 with bank details which is all done, now it’s asking me to log back into the headset using another account and inputting a code displayed on headset, but when putting in my email it says my email address doesn’t have an account?
03-18-2025 03:22 PM
Have you tried creating an account with that email?
03-19-2025 08:59 AM
Hey @Hol_Bobz! We would love to help you resolve this issue you're facing with account access. Please send us a private message so that we can gather your information and take a look at your account. In order to PM us, all you need to do is select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember that you must be signed in to the community first to send us a private message. We look forward to hearing from you.
03-20-2025 09:07 AM
Hi there,
Just following up to see if you still need some help?