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Unable to log in with email to connect headset

Hol_Bobz
Honored Guest

Hi, I’ve had the meta account since January, recently had to confirm I am over the age of 13 with bank details which is all done, now it’s asking me to log back into the headset using another account and inputting a code displayed on headset, but when putting in my email it says my email address doesn’t have an account?

3 REPLIES 3

d0gg
Heroic Explorer

Have you tried creating an account with that email?

Quest 3-[512GB] - v.74 (non-PTC)
{PCVR} Predator Orion 5k (i7-14700F - Noctua NH-U12A Cooled)-64GB Crucial Pro 5600 (16GBx4)
6TB SSD (2x1TB Predator Helios PH18 SSD - 2x2TB Samsung 870 EVO SSD)
Predator Nvidia RTX 4070 Ti Super - Win 11 Pro
AXE5400 tp-link - Virtual Desktop

MetaQuestSupport
Community Manager
Community Manager

Hey @Hol_Bobz! We would love to help you resolve this issue you're facing with account access. Please send us a private message so that we can gather your information and take a look at your account. In order to PM us, all you need to do is select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember that you must be signed in to the community first to send us a private message. We look forward to hearing from you.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hi there,

 

Just following up to see if you still need some help?

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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