09-03-2022 08:54 PM
Hello Oculus Community,
So, I'm trying to log into my Oculus App.
I get redirected to my browser, try to log in with Facebook. White Screen. Ok, I'll clear my cookies and cache. That worked, but it just brings me to Facebook instead of logging in my app. Fine, I'll log in with Instagram. Brings me to Instagram's page, no log in. Try logging in with Meta account? I don't have one. I set up a meta account (https://meta.com/websetup) setup goes fine. Relaunch app to restart process, log in with email. Nope, email or password is incorrect. Ok, reset password. I get all the way through it, press "Continue" to finish changing my password. "Your email or password is incorrect". But I'm trying to change my password, wtf is going on? I do it 9 more times before I finally give up. Every time i try to change my password and click "Continue", it tells me that my email or password is incorrect. I can't seem to reset my password, I can't log into oculus app, all i wanted to do was play VRChat with a friend.
I've tried:
Resetting my password
Using a different browser
Creating a Meta account using Facebook
Creating a Meta account using Oculus
Logging in with Facebook
Logging in with Instagram
Logging in with Both my emails, and all 3 passwords
I relaunch the Oculus app every time to restart the process btw
09-03-2022 10:23 PM
I know. WTF
09-07-2022 09:30 AM
Hey guys!
We do want to let y'all know that this an ongoing issue that our engineers are working diligently on. There's nothing more we want than to have y'all be in the virtual world having the time of you lives. Please allow us to provide some helpful insight in hopes of getting rid of this little predicament! Would you kindly perform the following:
As well, if that didn't provide any fruitful results, try the above steps but with the following:
However, if you've tried the above and nothing came from those attempts, then let's have you submit a support ticket here: https://metaque.st/Support. There, these awesome agents have a wide array of tools that might prove to be beneficial for the cause!
11-13-2022 11:52 AM
I had the same problem. I got it to work again by reinstalling the app and switching my default browser to microsoft edge for the login part. It seems there's a problem with meta's web pages on firefox as they all load completely blank.
11-23-2022 06:20 AM - edited 11-23-2022 06:22 AM
"Sign out of the app?" That's the problem, I cant sign in. 500 dollars for the quest2 and suddenly I have to jump through hoop after hoop to use the thing!! Why can't you folks, MARK, leave US alone. How much money do YOU need!
03-23-2023 02:05 AM
Guys this is the fix period. It worked like a charm! Thanks!!