cancel
Showing results for 
Search instead for 
Did you mean: 

Unable to login into mobile app and desktop

kipperG
Honored Guest

When trying to log into the meta quest app on my computer it tells me to log in via browser, when i do it changes nothing on the installed app. how can i fix this?

 

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Howdy there, @kipperG! This is not something we would like to hear about our users. We know how being unable to log into our app can be a bit confusing. We would like to step in and lend you hand.  If you haven't already, we'll leave some suggestions below for you to consider.

 

  • Have you tried with a different browser?
  • Use a different internet connection.

Please let us know how it goes so we can determine if any additional steps are required.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hello there! We're reaching back to know if you're still having issues with our mobile or desktop app. If you still need help, please let us know, and we'll be more than delighted to continue assisting you.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?